Sales Associate

At MATT & NAT, our Sales Associates are the friendly faces that warmly welcome our customers in-store and are the driving force behind new and ongoing sales opportunities — directly impacting our growth and success. We’re looking for a qualified Sales Associate to join our ‘winning’ team and who will play a key role in representing the company in a positive way, offering our customers the ultimate in-store shopping experience upon every visit. The ideal candidate is a passionate “people person”, customer service oriented, and an excellent communicator who has a knack for building relationships.

• You serve as MATT & NAT’s brand ambassador, developing and nurturing strong relationships with customers, placing high importance on brand experience and customer satisfaction:
• Warmly welcome customers in-store, answering to their queries and providing them with purchasing options based on their needs and wants.
• Assist in maintaining all visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom, ensuring a welcoming, customer-friendly environment.
• Remain knowledgeable on current products, pricing, and in-store promotions, ensuring all relevant information is communicated to customers.
• Follow and achieve company and individual sales and key performance indicator (KPI) targets.
• Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products.
• Process POS (point of sale) purchases, exchanges, and returns of merchandise.
• Add new customers and update current customer information in our customer database, with the objective of growing MATT & NAT’s mailing list.
• Assist with ensuring the sales floor is always adequately replenished with product and properly displayed, according to MATT & NAT standards.
• Understand and comply with company policies and procedures associated to all facets of the store.
• Assist with updating floor sets in accordance with the planograms.
• Handle any customer complaints in a patient and helpful manner, escalating any complex issues to a manager on duty.
• Perform additional related duties as needed.

• High school diploma.
• 1-2 years of experience in a customer service or sales role, ideally in the fashion retail environment.
• Proven track record of meeting and exceeding sales goals, an asset.
• Experience in visual merchandising, an asset.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook).
• Exceptional communication skills, both written and oral, in English.
• Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs.
• Ability to move and/or lift boxes and fixtures throughout the store.
• Capability to stand for long periods.
• Ability to work flexible schedules including weekends and select holidays.