Sales Manager

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

PERKS AND BENEFITS

• Competitive compensation + car allowance
• Tuition reimbursement for any program or course of your choice
• Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
• Pension plan with matching
• Company provided cellphone
• Opportunities for advancement and ongoing professional development
• State-of-the-art training

POSITION SUMMARY

Reporting to the Branch Manager - Mississauga (with dotted line reporting to the General Manager – Sales and Marketing), the Sales Manager is responsible for the market shares for Crown and other key product lines, financial performance, personnel development, and the day-to-day activities of the territory sales function of a branch office. Design and/or review and implement sales policies and programs. Reporting to this position are any of/all the following sales-related positions: Senior Account Manager, Account Manager, Account Representative, Sales Representative.

POSITION DESCRIPTION

• Select, train, develop and counsel direct reports.
• Travel on sales calls with salespeople to discuss approaches and performance.
• Conduct sales training on products and techniques with individuals and groups.
• Make compensation recommendations to Branch Manager. Communicate compensation decisions to all direct reports. Approve expenses for direct reports.
• Perform duties such as creating/revising job descriptions, conducting Talent Development discussion sessions, rating performance, and establishing/tracking goals.
• Responsible for coaching, motivating, and developing direct reports to successfully take on additional responsibilities.
• Participate in personnel issues as required.
• Plan, conduct and participate in sales meetings.
• Establish and review sales territories to ensure proper coverage, market share and market awareness.
• Plan account strategy with territory sales people individually or with other manager(s).
• Confer with Branch Manager, General Manager – Sales and Marketing, and other corporate personnel.
• Coordinate activities among other Sales Managers pertaining to sales, leasing, rental, loaners, used equipment, service and parts activities.
• Review and/or approve pricing, terms, and financing of contracts for all sales activity.
• May coordinate and/or participate in product demonstrations.
• Prepare or assist in the preparation of proposals as necessary.
• Maintain direct contact with current or prospective customers at end user locations, branch office tours or factory visits.
• Participate in customer service for key accounts, complex transactions, irate customers, or other situations. May maintain primary relationship with selected accounts.
• May design and/or oversee installation of purchased equipment.
• Responsible for all sales reports required by corporate management.
• Monitor all sales-related databases and Branch Sales Activity Report. May review and approve all invoicing for new sales.
• May participate in production prioritization and delivery logistics of company products.
• Review accounts receivable for assigned territories and make recommendations to Branch Manager on payment terms and write-offs.
• Review vendor invoicing and accounts payable status.
• Provide input and execute marketing and promotional programs such as advertisements and sales contests.
• Participate in legal proceedings.
• Interview, research, and select vendors.
• Negotiate terms and pricing for customer installations and inventory.
• Review sales revenue and cost projections.
• Prepare budget for Branch Manager and revise as necessary.
• Track financial performance, identify variances, and take appropriate actions.
• Perform other duties as assigned.

KNOW HOW & EXPERIENCE

• A valid driver’s license is required. Must be able to safely operate lift trucks (training provided) and other vehicles.
• Relevant post-secondary schooling. A four-year degree is preferred.
• At least five years of prior sales experience is required. Material handling sales experience is preferred.
• Five years of management/supervisory experience preferred.
• Demonstrated excellent leadership, presentation, and problem-solving skills.
• Good computer skills with working knowledge of Excel and Word programs.
• Excellent communication and interpersonal skills required and demonstrated customer relations ability.
• Demonstrated decision-making skills, excellent organizational and planning skills.
• The ability to work with tight deadlines and has a strong sense of urgency and have excellent analytical and above average negotiating skills.

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.
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