Sales Support Associate

Would you like an opportunity to contribute new ideas, where new perspectives are welcomed? How would you like to become a part of an innovative, family-oriented, and fast-growing organization? Then please read on!

Who we are:

Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble beginnings to a global contender.

Who we are looking for:

Do you put people first? Are you passionate about finding talent that aligns with organizational goals and culture? Are you innovative? Passionate about safety? Adaptable? Like to have fun? You could be part of the Superior Glove Works team!

We are currently recruiting for a Sales Support Associateto work in its Global Headquarters located in Acton, ON, Canada. This role is currently an on-site opportunity.

Job/Position Summary:

Reporting to the Manager, Sales Enablement and Operations, the Sales Support Associate is responsible for providing sales administration support directly to a dedicated group of Territory Managers. TheSales Support Associateis accountable for supporting territory managers in all functions pertaining to sales and the sales process. The SSA identifies and helps resolve issues with orders. This individual is highly organized, detail-oriented, and analytical with superior problem-solving skills.

Responsibilities:

• Provide administrative support for Territory Managers in activities such as validating product information, forecasting, training, tracking purchase orders (POs) and/or samples/orders, logo orders, made-to-order, and performing stock checks.
• The SSA also provides Salesforce support for Territory Managers.
• Act as support for customers/distributors in qualifying, providing information, and creating new accounts.
• Responsible for troubleshooting and problem-solving.
• Documenting new processes as required
• Generating and reviewing sales and/or inventory reports to better support the customer and to understand the environment.
• Other duties as assigned.

Qualifications & Requirements:

• Familiar with CRM and ERP systems
• Minimum two (2) years experience in Customer Service/Call Centre support
• Intermediate level of proficiency with MS Excel
• Strong attention to detail with accurate data entry skills.
• Excellent communication skills – both verbal and written.
• Effective time management skills.
• Team player, but also self-driven with a proven skill to build strong working relationships across all levels of the organization.
• Good analytical and problem-solving.
• Strong sense of urgency with the ability to handle multiple priorities simultaneously.
• Motivated individual who always thinks in a positive proactive manner with a focus on continuous improvement.
• Follow and adhere to the company’s policies and procedures.

Why work for us?

Superior Glove is an equal-opportunity employer, and we encourage and welcome applications from candidates from all backgrounds. We are committed to fostering an inclusive work culture to ensure every voice is heard and valued.

When you work at Superior Glove, you are part of the family!

Some of the benefits/perks include:

• Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award, and more!
• Enjoy our Recognition Program to gain access to fantastic rewards!
• Access to our on-site fitness lessons, equipment, “Grab and Go” bikes, and more
• Take part in community and company events, staff lunch adventures, and annual barbeques!

We are a family-owned and operated company meeting international standards by “Improving Occupational Hand Protection through Innovation”

Superior Glove strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.