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Form of workWho are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Senior Sales Support Associate works closely with large and complex customers and sales reps and delivers value by providing proactive and reactive Sales Support.
Responsibilities
Pre-Sales Administration and Transactions Coordination
Coordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region)
Solves complex issues by engaging internal support teams
Takes on SSA Lead role from Hub for countries without SSAs
Provides ongoing dedicated Sales Support to local Sales team (EMEA specific)
Provides input for Hub Quote-to Cash calls on issues to escalate (EMEA Specific)
Ensures SFDC is up to date at Account, Opportunity, and Case level for supported Sales Team
Monitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAs
Owns outside projects (defining, reporting on, and driving to completion) to improve SSA role
Customer Engagement
Participates in face-to-face customer meetings as trusted pre-sales advisor together with Sales
Prepares and presents Operations part of QBR
Gathers customer feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction
Understands future customer builds and timing
Handles Customer escalations and works cross- functionally to resolve them
Complex Deal Support
Reviews pipeline with Sales rep and identifies deals to work on
Project manages multi-country deals engaging local SSAs
Coordinates deal requirements with cross-functional deals to structure deal upfront
Data Integrity
Leads data improvement initiatives for country or region (Siebel, SFDC)
Uses management reports to define corrective actions (Billing)
Proactively cleans up data on committed opportunities
Process and Policy adoption and reinforcement
Monitors Sales compliance to policies in Sales Support
Flags non-compliance to management
Participates in cross-functional workshops to represent Sales Support
Acts as a SME for tool or process
Gathers input for Business Requirement documents
Participates in UAT testing
Creates and/or delivers process and policy training to Sales Teams as needed
Qualifications
3+ years experience preferred
Bachelor's degree preferred
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
