Sales Tool Helpdesk Analyst (Open For Fresh Grads)

​The main responsibility of the Sales Tool Helpdesk Analyst, is to assist sales personnel in usage and technical complications when they conduct their sales through a handful of tools. This is non-voice support.
•Process incidents and request, submitted by the users on our different platforms. This includes both technical issues and “how-to” questions.
•Provide live assistance on our chat support a few hours per week.
•Shift Rotation: 10PM-7AM & 12AM-9AM
•Able to meet or exceed agreed service level targets with the client.
Behavior
•Customer Oriented.
•Able to communicate clearly.
•Disciplined/self-governing.
•Willingness to learn.
Academic and Professional Qualifications
•Bachelor Degree in any field is preferred
•2 years of experience in a help desk is preferred.
Knowledge and Skills
•Excellent communication skills in written English. (mediocre verbal skills)
•Solid analytical and problem solving skills.
•Keen attention to detail.
•Proficient computer and technical skills.
•Proactive, service minded and able to multi-task.
•Ability to effectively prioritize and execute tasks.

Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.