Scheduling Assistant/Scheduler

Scheduling Assistant/Scheduler

Under the general supervision of Services Manager, the Scheduling Assistant is responsible for coordinating all shift schedules and filling any vacant shift to ensure all staff will take shifts in all programs based on required standards.

* Note: Please pay attention to the work hours and workdays of this position before applying

Education & Experience

• Education/training in a health or related business field and a minimum of one year of experience in a customer service field. Experience in providing customer service in a health/home care setting, or other long-term care/retirement facility or comparable health care service is a strong asset.
• Proficiency with computers and general office software (MS Office Suite), as well as demonstrated ability to learn and use scheduling software tools.
• Must possess above average interpersonal skills as it pertains to community support care, as well as customer service and organizational skills.
• Experience handling support worker and person serve concerns and a strong desire to provide the highest quality of service is extremely important. Must be self-motivated.
• Must be able to work under time pressures and manage multiple demands simultaneously.
• Excellent telephone etiquette and communication skills are necessary.
• Previous experience in a scheduling staff such as updating their timesheets, creating schedules, and using scheduling software is an asset.

Requirements

Skills

• Physically fit and in excellent health.
• No criminal convictions, no adult and criminal charges pending.
• No history of improper conduct in all areas.
• Must be fluent in both verbal and written English.
• Perfect communication skills.
• Working knowledge of creating and managing schedules
• Ability to work effectively as part of a team.

Roles and Responsibilities

• Schedules shifts and hours by matching support workers qualifications and availability to clients' needs.
• Scheduling and maintaining support workers based on the needs of all new and current clients.
• Remains in constant contact with the support worker for the purpose of maintaining both regular and on-call availability of Support workers schedules, as well as keeping a pulse on staffs concerns and issues.
• Responsibility of filling or covering the shifts of staff’s time- off request, including last minute called in sick.
• Responsible in monitoring the staff’s (regular, part-time, or casual) working hours based on the BCGEU Social Services Collective Agreement.
• Remains in constant contact with the support workers for the purpose of maintaining both regular and on-call availability of Support workers schedules, as well as keeping a pulse on staffs concerns and issues.
• Participates in on-call rotation as required.
• Work with Case Managers and management team to assist in resolution of service issues and vacant shifts.
• Provides any required reports or consultations on staff matching with programs to the management team.
• Fulfills other tasks relevant to the job description that is not listed above but assigned by Services Manager.

Job Type

Work Remotely

• No

Job Type: Full-time, Contract-base

Contract length: 12 months, with possibility of renewal on an annual basis (long-term position) based on performance and company needs

Pay Grade

Starting salary: $25.00 per hour during probation and $27 after successfully passing the probation

Probation

Three months. It can be extended for another three months if deemed to be insufficient to make a decision.

Schedule and work hours

• Regular workdays will be Thursday to Sunday (1PM-11PM)
• 40h/week

* Note: Please make sure about your availability before applying for this position

Benefits

• Dental care
• Extended health care
• Vision care
• RRSP, LTD

Note: Benefits will be provided upon successful completion of probation or after 3 months from the start in case of extension of probationary period.

Work Location

Head office at #313 - 8495 Ontario Street, Vancouver, BC V5X 3E8

Expected Start Date

As soon as possible

THIS IS A NON-UNION POSITION

Reference # 2023-12-14

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Every Weekend

Application question(s):

• Are you available to work for the schedule of this position, which is Thursday to Friday (1 PM to 11 PM)?

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Vancouver, BC V5X 3E8 (required)

Work Location: Hybrid remote in Vancouver, BC V5X 3E8

Application deadline: 2024-01-10