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Form of workIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Secondary SuitesProgram Administrator, you will be responsible for administering the Secondary Suite Incentive Program. Primary duties include:
- Accept, review, process applications and provide guidance to citizens utilizing the Incentive Program.
- Ensure applications are accurate and complete, provide frontline customers service over the phone, via email and in-person.
- Track applications and supporting documentation from intake to completion and supply applicant with documentation of acceptance or refusal into the program.
- Ensure that data collected, and documents provided correlate to established program guidelines.
- Confirm and clarify information and documentation with customers/property owners.
- Utilize computer systems and other methods to track and follow up on applications.
- Ensure payment methods are established, process payments, confirm accurate compensation according to program guidelines and maintain financial records of transactions.
- Verify and confirm property ownership utilizing computer systems to confirm documentation.
- Collaborate with other business units to ensure property data is up to date.
- Conduct final review of program requirements to ensure accuracy.
Qualifications
- A completed 1 year certificate in Administrative Information Management, Business Administration or related field.
- At least 5 years of relevant experience with administrative duties and relevant systems experience (e.g., Public One Stop Service Experience (POSSE)).
- Intermediate proficiency in Content Server and Microsoft Office (Word, Excel, PowerPoint, OneNote, Teams, SharePoint and Outlook).
Working Conditions: This position is customer facing with the potential to deal with upset customers.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
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