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Form of workPaladin Security: Making the World a Safer and Friendlier Place because we CARE !
Job Skills / Requirements
Our Technology Account Manager is responsible for leading one of our most complex and dynamic security programs, playing a critical role in the ongoing performance of our partnership, ensuring the timely and successful delivery of solutions, and liaising between our client and cross-functional internal teams. You will be responsible for overseeing this client's internal contracted provincial security program, mainly focused on security systems and technology program management, and Security Command Centre Operations. You will be working closely with other Security Program Managers to ensure all contractual deliverables are met.
You are a tenured leader in the security industry with a CPP or PSP designation or equivalent with extensive technical and integrated technology security-based experience who thrives in a customer-centric service delivery role. Your experience with security systems, evaluations, risk assessments, and program data analytics will be utilized to ensure continuous delivery of high-quality service while continually seeking program evolutions to remain the industry leader.
Responsibilities
•Liaise regularly with client stakeholders, maintaining an excellent rapport and relationship, and responding to all communications in a timely manner
•Monitor day-to-day program operations and manage the quality of services and resources
•Ensure continuous operational compliance to all contractual obligations
•Coordinate employee deployments and work assignments
•Support supply chain logistics and coordination
•Maintain access logs and privileges
•Maintain KPI data and present it monthly
•Review invoicing package before submission to client
•Support the development and implementation of employee performance strategies to exceed contractual requirements
•Support and resolve escalated performance-related matters
•Provides leadership, mentoring, development, and performance monitoring for direct reports
•Conduct frequent security evaluations and risk assessments of client facilities and provide appropriate recommendations for safety and security improvements
•Ensure all service and maintenance is scheduled per contractual requirements and executed on target
•Proactively manage our client's security system infrastructure asset database, including development and execution of a Service & Maintenance Plan
•Support any transition of the physical security system to new technologies
•Maintain product knowledge in security products and technology to continuously improve processes and/or reduce operating costs
•Assess as required the hardware, software, and operating systems necessary for the quality, security, performance, availability, recoverability, and reliability of the system
•Explore innovative ideas to replace/implement new technology while working with internal and external stakeholders
•Develop proposals for procurement of new technology
•Works with Human Resources to ensure sufficient resources are available to meet the company's obligation; perform interviews and determine suitability of candidates for site assignment within the portfolio
•Ensure all staff within the portfolio have adequate training based on industry, corporate and client contractual requirements
•Remain on-call after-hours to act as a resource for emergency incidents
•Perform other duties as requested to assist with corporate and/or branch needs
Requirements
•Minimum of 5 years' experience in the security industry, with a focus on security systems, integrated technology, and an understanding of key physical guarding management principles
•Minimum of 3 years' experience of front-line supervisory experience in security systems technology and/or physical guarding
•Post-secondary education in a relevant practice (security systems technology and/or physical security), or equivalent
•CPP and PSP designations would be considered an asset
•Previous experience working within a large scale enterprise security environment would be considered an asset
•Valid Class 5 BC Driver's License with clean abstract for potential use of company vehicles for site visits and travel; personal vehicle for travel to client sites within Lower Mainland is preferred
•Proficiency in security systems planning, implementation, installation, and maintenance of access control, intrusion alarm, video surveillance, and perimeter detection systems
•Ability to pass criminal background checks
•Excellent English communication and confidence in delivery of presentations to large groups
•Strong computer skills, with proficiency in Microsoft Office; experience with project or accounting software would be considered an asset
•Elevated level of discretion, professionalism, and situational awareness
•Highly responsive with well-developed client service skills
Salary: $105,000 - $115,000
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
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This is a Full-Time position
