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Form of workJob Summary
Job Description
What is the opportunity?
As the Senior Adjudicator, you will review and approve complex client credit applications that require expert knowledge, experience and analysis, relative to risk policy. You will assess the inherent risks while respecting Bank policies and identify exceptions to credit principles, rules and guidelines.
What will you do?
- Develop and manage strong partnerships across the business, collaborating as a trusted advisor
- Leverage solutions in Credit Adjudication to improve the client experience and align to the Canadian Banking Operations Simplification roadmap
- Lead employees of Auto Finance/Cards, promote operational excellence and drive client value
- Support day to day operations, including all types of adjudication/call handling, with a priority on adjudicating complex credit applications
- Act as a leader, to achieve a superior client experience, profitable business growth, business retention and productivity by providing the right decision the first time
- Take ownership to resolve escalated client issues and support strategic changes in Auto Finance/Cards
- Ensure a high degree of client focus, risk balance with quality service standards are established and maintained
- Identify operational and credit risks proactively and escalate critical issues and risks for senior management attention
What do you need to succeed?
Must-have
- Strong credit knowledge and Automotive Finance Adjudication experience
- Professional written and verbal communication skills
- Solid experience with conflict management
- Proven ability to “self-manage” and achieve results
- Strong people skills and ability to lead negotiations and make quality credit decisions
- Proven ability to partner with stakeholders and build relationships
- Ability to work shifts within the business hours of 5:30am-8:00pm (PST) Monday to Friday and 6:00am–8:00pm (PST) on Saturdays
Nice-to-have
- Bilingual in French and English
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
Job Skills
Accounting Finance, Communication, Ethical Business, Financial Statement Analysis, Fraud Risk Management, Information Capture, Process Management, Quality Management, Risk Management, Taking OwnershipAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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