Senior Director - Digital Customer Experience

Job ID:
#
Required Travel :
Up to 25% 
 
Location: Toronto
Who are we?
At Stellar Elements, a division of Amdocs, we’re good people against bad experiences. There is a better way. Creating experiences your customers need, want, and love so that you can grow and win, every day. 
Whether it’s customer, employee, or brand experience—we focus on closing the gap between business needs and what people actually desire. This takes passionate problem-solvers, brilliant minds, and deep wells of empathy. 
Our clients love working with us because we understand their challenges, understand their customers, and we do great work while making each step of the process inspiring and energizing. We are a global force of nearly 1,000 CX experts, but we’re still a close family with a vibrant array of talents and backgrounds—united in creating better experiences for all. 
stellarelements/ 
About this opportunity
Drive new business development activities to help grow our Canada business; generating net, new revenue through our custom Digital Customer Experience solutions & services to financial services clients.
This is an individual contributor role based in the Greater Toronto Area. Amdocs has a hybrid home & office work structure.
You will:
-Work with the Stellar Elements leadership to create and execute strategic plans for acquiring net-new revenue, new logo accounts.
-Collaborate with the office and practice leadership team to develop the proper pursuit team for each client expansion opportunity.
-Find and develop new relationships throughout the client enterprise through meetings, networking, consultative sessions, and bringing other team members, either local or corporate, into the process.
-Become a trusted advisor to clients through regular contact, successful delivery of contracted projects and honest conversations about new opportunities.
-Create and maintain the client expansion strategy including potential changes to the client’s business opportunities and issues.
-Work effectively with Operations and Program Management to ensure forecast accuracy and maintenance, and successful delivery of contracted engagements.
-Help clients promote their successes where Stellar Elements has been a catalyst.
 
You are:
-Successful experience selling creative / digital consulting or Customer Experience services to the financial services industry.
-Proven track-record as a sales hunter, adding new logos and generating net, new revenue.
-A highly collaborative and solution-oriented approach to driving large, complex deals of 5M+.
-Outstanding writing, oral communication and presentation skills.
Why you will love this job:
-This is a unique opportunity for you to take a leading role in growing Amdocs and Stellar Elements into new and exciting domains.
-You will join a leading and driven sales force that always delivers and be part of a ‘can do’ company that leads the industry.
-You will have the opportunity to work in a growing organization, with opportunities for personal and career growth.
#LI-DNI
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce