Address
Form of workJob Summary
Job Description
What is the opportunity?
Avion Rewards is an award-winning internationally recognized loyalty and consumer engagement platform that provides Canadians with the flexibility to shop, save, earn and redeem for everyday merchandise, aspirational rewards and experiences. As one of the largest travel providers in Canada, Avion Rewards makes it possible for members to benefit from the program's market-leading "any airline, any flight, any time" travel offering, as well as its flagship Avion credit cards and concierge service.
Avion Rewards is seeking a Senior Director of Avion Merchant Solutions within our Avion Merchant Solution team. The Merchant Solutions team is responsible for delivering a suite of compelling loyalty products to engage merchants within the Avion ecosystem. You will lead all merchant product initiatives, help define the strategic roadmap and act as the subject matter expert for internal Avion stakeholders and external partners. With an owner-operator mind set, you will prioritize delivering the best possible product and value to Avion merchants and proactively identify & execute on new opportunities.
Reporting to the Vice President of Merchant Solutions, this role will include people management responsibilities as well as individual contributor work—perfect for someone who wants to remain close to their products and is also keen to build and grow their own team. Success in the role will involve creating a team culture of high-performance with a client first mentality and collaborating closely with business partners to deliver positive outcomes.
What will you do?
Define the vision for Merchant Product Solutions by understanding merchant and customer needs. Collaborate closely with the Partnership and Consumer Loyalty & Rewards teams to create feedback loops for continued merchant product improvements.
Own the Merchant Solutions product roadmap, driving current product improvements and delivering transformational new solutions that will characterize the future of Canadian loyalty.
Define how Merchant Solutions will measure the success, effectiveness, and quality of products. Leverage qualitative insights and quantitative data to inform decisions.
Guide and support a team of product managers to help evaluate, design, implement, and maintain Merchant Solutions products and help them grow and develop in their roles.
Provide valuable input into business analysis and decisions, acting as the subject matter expert for the Merchant Solutions suite of products.
Monitor loyalty industry trends and competitive landscape to inform product strategy and ensure Merchant solutions are competitive with external offerings and are evolving with changes in the industry.
Collaborate closely with RBC delivery and data teams to translate product scope and successfully launch partner programs
Gain trust and commitment from internal stakeholders and achieve roadmap alignment. Be able to clearly articulate the value of Merchant Solutions and help leadership translate this value across the organization.
What do you need to succeed?
Must-have:
10+ years of experience in product / strategy, preferably within a large organization
Strong written and verbal communication skills & ability to present work to executive leadership and external partners
Outstanding organizational and analytical abilities, and attention to detail
Demonstrated leadership capabilities and partner management skills
Solid understanding of loyalty rewards ecosystem
Nice to have:
MBA or Graduate Degree
Financial Services experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Business Case Design, Critical Thinking, Knowledge Organization, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Services, Product Testing, Project Management, Results-OrientedAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
