AddressJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of the Global Brand & Customer Insights department across the Scotiabank Group of Companies, on Canadian and international mandates, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.
Accountabilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Develops and executes all aspects of market research for stakeholders across the Scotiabank Group of Companies, this includes:
- Designing end-to-end research projects (may include developing research proposals, research plans, methodology, target, quotas, timing, etc.)
- Delivering end-to-end research projects leveraging in-house tools and resources when suitable.
- Identifying and managing vendor relationships with high-quality partners (e.g., full-service, fielding, panel, etc.)
- Leveraging project management principles to ensure research projects are on time and budget.
- Showcase and advocate for research strategy and insights through GBCI Hub, town halls, Global Marketing shares, etc.
- Direct and deliver research strategy & insights by:
- Providing direction in the use of the most effective and innovative market research analytical techniques.
- Coordinating, analyzing, and presenting market research data, including insights from multiple sources, advising stakeholders or senior management on the best ways to action insights.
- Creating and maintaining a network of professionals to share learning.
- Provide relationship management support for various business lines across the organization by:
- Delivering insights in a consultative way to support stakeholders during strategy, ideation, and execution phases of their projects.
- Champions a high-performance environment and demonstrates a commitment to Scotiabank's values: accountability, passion, integrity and respect. Delivers results in accordance to Scotiabank behavioural competencies. Creates an inclusive team culture and an environment where team members hear, share, and appreciate diverse perspectives.
- Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates and models the Bank's risk culture and risk appetite statement throughout their teams.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment. Uses a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.
- Manages/supports multiple projects concurrently.
- Liaises with multiple vendors concurrently.
- Supports multiple stakeholders and/or business lines concurrently.
- Share and leverage available GBCI research and insights
- Design and execute projects within budget
- Proactively contributes to a positive team environment across both their direct team and the broader team(s).
- Proactively offers to help teammates & leader - makes others better.
Experience
- Advanced level of experience in market research (8 or more years), preferably on the vendor or client-side.
- Thorough understanding of the end-to-end process of quantitative and qualitative market research.
- Superb written and verbal communication skills.
- Proven ability to translate and communicate business requirements into technical research project specifications.
- Extensive working knowledge of multi-variant statistical techniques.
- Strong interpersonal skills with proven ability to work within cross-functional teams.
- Superior organizational, analytical, and problem-solving skills.
- Demonstrated project management skills - ability to balance multiple priorities and deadlines.
- Expert knowledge of SPSS, Microsoft Excel, and PowerPoint; and Qualtrics.
- Aware and knowledgeable of emerging market research techniques.
- Fluency in Spanish highly desirable.
- Completed an undergraduate university degree or college, such as commerce, mathematics, or computer science.
- Completed Market Research certificate program, an asset.
- Specialized qualitative training, Qualitative Research Associate designation, an asset.
- Work in a standard office-based environment; non-standard hours are a common occurrence.
- Limited travel.
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
