Address
Form of workAbout this team
The lululemon Evolution Office (LEO) team is lululemon's transformation and tactical support office that exists to make sure lululemon’s strategy comes to life. We are a diverse team of internal advisors, facilitators, designers, and momentum-drivers who work across all lululemon’s functions and geographies. We focus on developing trusted partnerships and a deep understanding of lululemon’s operations to identify and prioritize opportunities to support operating model and process transformation, enterprise investment planning, and cross-functional program delivery – all in service of bringing lululemon’s strategy to life.
Our work makes a huge, scalable impact – both for the performance of our business and for our fellow employees’ lives. The most important factor in our ability to make that impact is finding talented, versatile, and motivated people like you who are eager to learn and grow and contribute to making real and lasting change for lululemon and its community.
A day in the life
The Senior Manager, Program & Change Management will partner with senior leaders across the business to deliver lululemon’s growth and transformation agenda. You will do this by developing and delivering the approach for program and Change Management for our transformation program, advising and driving program and change efforts on multiple operating model transformation projects, owning relationships with (and acting as an internal advisor to) select senior leaders, supporting the career/performance development of LEO colleagues, and contributing to broader team-building activities across the LEO team.
This role is a rare career opportunity, with the mandate to build and mature capabilities, create and evolve service models, and develop and deliver a strategic roadmap in service of enterprise transformation. This role’s mandate is typically delivered by external consulting firms, but will have the benefit of internal relationships, support, visibility, time, and flexibility to see the transformation through and make sure the change sticks. Join our diverse, ambitious, supportive, and growing team to build practical business transformation skills and have lots of fun along the way!
mandate
- Work with LEO leaders and in partnership with the Change Management COE to scope, design, and deliver the approach and service model for identifying and maturing capabilities needed to enable transformation (inclusive of org health & readiness, governance, communications & engagement, and learning)
- Engage and collaborate with key functional groups to implement transformation programs; build a network of trusted relationships at many levels of the organization
- Lead and/or advise on program and Change Management efforts for business transformation and capability enhancement programs/projects
- Support orchestration of program management efforts across multiple transformation programs including cross-program prioritization, dependency mapping, and identifying multi-year funding needs
- Develop, refine, and maintain program management standards, tools, reporting, and methodology
- Support definition and measurement of key transformation success metrics
- Facilitate stakeholder experiences across multiple teams to generate commitment and support behavioural & mindset shifts
- Coordinate, collaborate with, and seek support from LEO team members to plan and deliver against transformation objectives
- Guide project team members through deliverable development (e.g., learning experience design, org health & readiness assessments, etc.) and review sessions / workshops with business partners
- Contribute to broader LEO people leadership activities
- Provide input and support the design/delivery of Change Management deliverables
- Contribute to ongoing refinement and continuous improvement of LEO toolkit and methodology
inputs
- Functional vision & strategy and subject matter expertise from cross-functional partners
- Guidance/coaching from LEO leaders on business transformation methodology and approaches
outputs
- Transformation enablement approach, roadmap, and service model
- Enterprise transformation program and Change Management deliverables
- Team engagement, activation, and productivity
Qualifications
- Bachelor’s degree in business, operations, communications, leadership or related discipline
- 8+ years of experience in management consulting and/or in delivering large-scale business transformation programs (or equivalent experience)
- Experience delivering change and/or working within a growth org context is helpful
- People leadership experience – ideally both direct and project reporting relationships
- Self-motivated, passionate, detail-oriented, multi-tasker extraordinaire who thrives in a fast-paced environment
- Strong analytical, problem solving, and root cause identification skills
- Excellent communication skills – interpersonal, written, and verbal
- Demonstrated willingness to learn on the job and a 'growth mindset’
- Ability to influence and partner with others – a strong team player
- Ability to work cross-functionally with different departments and at different levels within an organization
- Works well in a fast-paced, project-based, collaborative environment
- Demonstrates discretion and ability to maintain confidentiality
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.
