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Job Description
What is the opportunity?
This in an exciting opportunity to be part of Finance Shared Services -Finance Application Operations team. As a Senior Support Analyst, this position is responsible for the ongoing management and administration of Finance Systems (but not limited to) Cognos TM1, Smart Stream TLM and PeopleSoft. You will lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incident. As subject matter expert (SME) you will identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
What will you do?
- Responsible for the ongoing management and administration of Finance Systems (e.g. Cognos TM1, Smart Stream TLM and PeopleSoft) including scheduling, data validations, incident investigation and resolution, governance and knowledge management
- As subject matter expert (SME) identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
- Partner with IT to establish priorities for support, maintenance, and enhancement activities.
- Lead user acceptance test plan creation and execution for maintenance and enhancement releases.
- Provide application sign-offs for deployments to production.
- Execute governance over Finance Systems to ensure integrity of the financial records by reviewing and providing approval for IT partners High Risk activities in the production environment.
- Lead discussions on Knowledge Management to ensure an effective, efficient and continuous Finance system support model
- Ensure compliance with all controls across all Finance Applications
What do you need to succeed?
Must-have
- 3 – 5 years experience in application operations support
- Previous knowledge of finance systems and tools (i.e. Cognos TM1, Smart Stream TLM, and PeopleSoft)
- Proven time management, planning, organizational and problem solving skills
- Detail oriented, analytical, can work independently and is a fast learner
- Change mindset and ability to apply a process improvement lens to all BAU activities
- Good communication (oral & written) and interpersonal skills
Nice-to-have
- Strong technical proficiency in Excel (Pivot tables, VB lookups)
- Experience with writing process documentation
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
#LI-Hybrid
#LI-POST
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury ManagementAdditional Job Details
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