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Job Description
What is the opportunity?
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.
What will you do?
Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting, and resolving reported incidents and compliance issues
Contribute to and participate in walkthrough reviews of all technical specifications and programs
Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals
Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements
Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems
Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications. Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff and provide on call afterhours support
What do you need to succeed?
Must Have:
5+ years of experience in production support role and supporting multiple applications
5+ years of experience in Linux platform, DataStage, SQL, Oracle Server, MS SQL server, Shell scripts.
Strong analytical skill set and strong communication skills. Be able to communicate effectively in both technical and business terms.
Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements
Computer Science degree or equivalent and needs to a team player.
Nice to have-
Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, On Demand, ZEKE, RACF would be an asset.
Knowledge in Apache Airflow, Python, Smartstream TLM would be an asset.
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and mentoring opportunities
- Opportunity to make a difference and lasting impact
- A world-class training program in financial services
- Supportive management: Coaching and managing opportunities
- Challenging work: You will make a difference
- Development opportunity: Time to take courses, learn new applications
- Opportunity to take on progressively greater responsibilities
*Note- This is a Hybrid role min 3 days from RBC 155 Wellington ST Toronto location. This job requires after hours & sometimes weekend support work as well.**
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Job Skills
Analytical Thinking, Apache Airflow, IBM InfoSphere DataStage, Job Control Language (JCL), Linux, Oracle Database, Production Support, Python (Programming Language), Structured Query Language (SQL)Additional Job Details
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