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Form of workJob Summary
The Senior Manager, Configuration Management will be significant in resolving complex CMDB issues, play a key role in driving continual service improvement and optimizing processes through automation. This role will contribute to strategy as well as tactical activities to mature the CMDB to meet long-term objectives.
Job Description
What is the opportunity?
The Enterprise Configuration Management team is responsible for the overall health of the Configuration Management Database (CMDB). The Senior Manager, Configuration Management will lead the team and will define and oversee the execution of the operational activities to ensure data integrity within the CMDB.
The Senior Manager, Configuration Management will be significant in resolving complex CMDB issues, play a key role in driving continual service improvement and optimizing processes through automation. This role will contribute to strategy as well as tactical activities to mature the CMDB to meet long-term objectives.
What will you do?
Define and manage the scope and the architecture of the CMDB, including CI types, CI attributes and CI relationships; collaborate with technology owners to identify and onboard any new CI Types and/or CI attributes into the CMDB
Establish and maintain data imports/integrations from Service Now Discovery and other authorized sources of truth to ensure the CMDB is updated on a consistent basis
Manage the day-to-day activities to maintain data completeness and accuracy of the CMDB; establish and execute data validation/certification processes and data cleanup activities
Review and recommend improvements to the existing Configuration Management practice, processes and procedures, as well as, focus on implementing efficiencies through automation within the CMDB
Assist in defining and maintaining the Configuration Management policy, standards and practice
Advocate and educate the Technology & Operations staff in Configuration Management principles, processes and procedures
Coach and mentor the Enterprise Configuration Management team to build a high performing team while keeping them focused on business priorities
What do you need to succeed?
Must-have
Bachelor’s Degree in Computer Science, Information Systems or related field along with 7 to 10 years of operational Configuration Management experience; 2 to 5 years of people management experience
Experience in implementing and maintaining the ServiceNow CMDB in a complex IT environment with a global footprint
Possess a holistic view across the Service Management disciplines
ITIL 4 Foundation Certified
Nice-to-have
Familiar with the Common Services Data Model
Familiar with the service mapping
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. From a comprehensive Total Rewards Program that includes bonuses and flexible benefits, competitive compensation and stock, to leaders who support your development through coaching and managing opportunities, to access to a variety of job opportunities across business and geographies, to finally having the ability to make a difference and lasting impact as part of the strong and diverse team.
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#TechPJ
Job Skills
Automation Technology, Configuration Management (CM), Configuration Management Database (CMDB), Continual Service Improvement (CSI), Customer Service, Data Cleansing, Data Integrity, Data Validation, Decision Making, Decision Management, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Asset Management (ITAM), IT Project Planning, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Operational Activities, People Management, Prioritization, Service Improvement, Services Management, TeamworkAdditional Job Details
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