Servers & Server Assistants

Skye Avenue Lounge is a new concept in the heart of Surrey business district, the area is in continuous expansion with new universities, Government offices, and new residential projects coming together.

The restaurant is a brand new structure , highly designed, featuring one of the World's largest whisky collection, a private dining room, 1 chef's tables, 1 main bar, 1 private whisky & cognac lounge, and patio.

Our culinary program will be based on fine dining techniques from scratch, fresh ingredients from local farmers, the kitchen will have a molecular gastronomy and mixology focus program to give key members a unique opportunity to learn, innovate and grow their passion.

POSITION OVERVIEW

• Accurately relaying customers’ orders and specific requests to the kitchen staff
• Accommodating families by providing booster seats, children’s menus, and high chairs
• Informing customers of daily special menu items
• Ensuring customers are receiving the correct orders before delivering meals to the tables
• Taking food and beverage orders and relaying them to the chef, both verbally and through POS systems.
• Presenting guests with their bills and processing payments

GENERAL RESPONSIBILITIES

• Strong memory to accurately recall menu items and their ingredients
• Polite and professional attitude towards customers and team members
• Excellent verbal communication abilities to engage in conversation and friendly rapport with customers
• Ability to quickly and logically solve problems that might arise
• Physical stamina for extended periods in a fast-paced environment
• Flexibility to work varying shift schedules, including weekends, nights, and holidays
• Effective attention to detail to ensure customer orders are correct

Maintaining a composed and professional demeanor while providing exemplary service and outlet representation

• Being aware of the menu items, menu and operational changes and communicating the information as applicable
• Protecting the organization, guests, leaders and team members by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations
• Ensuring that all property, furnishings, equipment, and supplies are used according to proper instructions and intended use
• All duties as assigned by the FBS/ ARM/ RM in line with the common goals of the organization

QUALIFICATIONS

The Server must:

• Have extensive experience within similar environment including restaurant, hotel, catering or other fast paced high-end establishments
• Have Valid Serving It Right and Food Safe certificates. Certificate in mixology & hands on Bartending/Serving experience will be an asset
• Have an excellent command of both spoken and written English. Knowledge of a second language would be considered an asset
• Have solid problem solving, decision making, customer service, communication, and sales skills
• Have detailed product knowledge and effectively handle all guests and team members inquiries including food and beverage suggestions, dietary food sensitivity or allergy requirements
• Accurately operate POS terminals, Debit payment system, Open Table, Push Operations and other operations related computerized or electronic systems
• Oversee the proper use of products to eliminate waste and spillage
• Understand and implement cost management, attention to detail and be able to multitask effectively
• Have detailed knowledge of the surrounding areas including local amenities, services, and attractions
• Be able to stand for extended periods of time, reach, bend and stoop repeatedly and frequently lift and carry up to 44 pounds

Job Types: Full-time, Part-time

Salary: From $17.75 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Surrey, BC V3T 5X4: reliably commute or plan to relocate before starting work (required)

Experience:

• Restaurant: 1 year (preferred)

Work Location: In person

Expected start date: 2023-12-06