Customer Service Assistant/Server

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with customers from diverse backgrounds.

Responsibilities:
- Provide excellent Customer Service by promptly responding to inquiries via phone, email, and chat
- Assist customers with product information, order placement, and issue resolution
- Maintain accurate and detailed customer records
- Process orders, returns, and exchanges efficiently and accurately
- Collaborate with other departments to ensure timely resolution of customer issues
- Identify opportunities to upsell or cross-sell products and services
- Handle customer complaints with empathy and professionalism
- Perform data entry tasks to update customer information in the system
- Analyze customer feedback to identify trends and areas for improvement

Experience:
- Previous experience in a Customer Service role is preferred but not required
- Excellent communication skills, both verbal and written
- Bilingual proficiency in English and [insert additional language] is a plus
- Strong data entry skills with high accuracy and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with phone etiquette and professional communication standards
- Sales experience or knowledge of sales techniques is beneficial

Location: [insert location]

Job Type: Full-time

We offer competitive compensation packages including benefits such as [insert specific benefits]. Join our team of dedicated professionals and make a difference in the lives of our customers. Apply today!

Job Types: Full-time, Part-time, Permanent, Seasonal

Salary: $16.75-$18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Monday to Friday
• Morning shift
• On call

Supplemental pay types:

• Tips

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person