Customer Service Assistant

Work setting

• Rural area
• Private sector
• Agriculture

Responsibilities

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Carry out administrative activities of establishment
• Oversee and co-ordinate office administrative procedures
• Perform data entry
• Professionalism in customer service
• Provide customer service
• Establish work priorities and ensure procedures are followed and deadlines are met
• Assemble data and prepare periodic and special reports, manuals and correspondence

Supervision

• No supervision responsibility

Experience and specialization

Computer and technology knowledge

• MS Outlook
• MS Word
• Accounting software
• Inventory control software

Additional information

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Repetitive tasks
• Ability to work independently

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance
• Mileage paid
• Pension plan

Other benefits

• Travel insurance
• Wellness program