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SalaryWest Coast Mazda is looking for a service oriented individual to join their team. Must be comfortable with speaking on the phone, positive, enthusiastic and organized.
Primary Duties and Responsibilities:
- Efficiently help customers (internal and external) with the highest level of service
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians.
- Generate Service Appointments using the Reynolds Appointment System
- Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file.
Qualifications:
- Previous experience as an Automotive Appointment Coordinator is preferred but not required
- Previous experience with telephone skills including phone etiquette, call management and interpersonal skills are preferred.
- Excellent interpersonal and relationship-building skills
- Ability to communicate in English fluently (written and verbal)
- Excellent customer service skills with the desire to exceed expectations
- Computer skills with proficiency in Microsoft Office
About Us
Recognized as one of the most innovative dealer groups in Canada, The West Coast Auto Group is an industry-leading group representing 6 major OEM brands through 5 dealerships located solely in Maple Ridge and Pitt Meadows. Room for advancement into an advisor role with the right commitment and dedication.
Schedule: Training and Appointment Coordinator: Monday-Tuesday with the possibility of going Tuesday-Saturday.
Pay is will be based on experience and qualifications.
Job Type: Full-time
Salary: $18.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
