Service Coordinator

Valley Electric Ltd is on the lookout for a Service Coordinator. This role is all about making sure our customers and technicians connect smoothly for all things water heater service. You’ll handle everything from the moment a work order comes in to making sure our techs know where they’re headed next. And the cherry on top? You can work from the comfort of your own home 99% of the time.

Here's What You'll Do:

• Manage incoming work orders, making sure all the details are spot on for an easy fix.
• Reach out to customers to schedule appointments, giving them the lowdown on what to expect.
• Keep the technicians’ schedules updated so they’re always in the right place at the right time.
• Take care of entering the details of completed jobs into our system to keep our records straight.
• Solve any scheduling puzzles that come up and find smart ways to make our service even better.
• Be the friendly voice that answers customer questions, making their experience with us smooth and satisfying.

We're Looking For Someone Who:

• Has experience in coordinating tasks and communicating with customers. If you’ve worked in a service environment before, even better.
• Is a champ at staying organized and can manage multiple tasks without dropping the ball.
• Has strong communication skills – you’ll be our team and customers' go-to person.
• Is tech-savvy enough to handle our scheduling and data entry software with ease.
• Enjoys solving problems and can do so creatively with the team.

Why You’ll Love Working With Us:

• Competitive salary that reflects your skills and experience.
• A benefits package we both contribute to, including health coverage.
• The flexibility to work remotely, giving you the freedom to work where you’re happiest.
• Opportunities for growth and development within our team.

Join Us:

If you’re excited about keeping everything running like clockwork and making customers happy, you might just be the Service Coordination Specialist we need. At Valley Electric Ltd, you’ll play a key role in our operations, all with the flexibility to work in a way that suits you best. Ready to make an impact where it really counts? We’re excited to hear from you.

Job Type: Full-time

Salary: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Fredericton, NB E3A 1E1

Expected start date: 2024-05-20