AddressPrimary Function:
The Service Delivery Leader (SDL) organizes and leads projects of less than $50,000 (with some exceptions) from inception to completion. The SDL is accountable for defining the project’s scope, completing the work within predetermined timelines, and ensuring the budget targets are met.
In collaboration with various stakeholders the SDL will be responsible to ensure that the project’s outcome meets the desired objectives. They will function as the central point of contact for all project-related communications. They will be responsible for the creation and the execution of a detailed work plan, identifying the sequence of events required, managing and organizing the resources required, and providing on-going monitoring/managing for multiple projects concurrently. The SDL will evaluate and review projects throughout the project’s life-cycle, making revisions to the project plan as needed, confirming the work is completed satisfactorily, and ensuring that the necessary measures are taken to execute the work safely.
Job Duties and Tasks:
1.Plans and oversees the end-to-end delivery of assigned projects. At this level, projects managed are typically of low to moderate complexity, risk and exposure. In collaboration with project stakeholders, defines project scope, deliverables, risks and requirements in accordance with applicable Customer Standards.
2.Establishes and maintains working relationships and communications with Clients and service providers; organizes start- up/ongoing status meetings with all project stakeholders; develops an understanding of the operation of Client programs/needs.
3.Implements projects requested via work orders and through approved project plans; generates/prepares Request for Services, Request for Quotations, and all necessary project documentation.
4.Reviews vendor/contactor value for cost through receipt of quotes/bids and prepares requests for Purchase Orders; assists vendors/contractors in understanding CBRE processes such as security clearance requirements and Client protocols; inspects contractors' work to ensure compliance and performance; signs off and certifies completion; ensure deficiencies are completed as required.
5.Validates payment of project-related invoices to ensure costs align with Approved Budgets; manages costs within approved budget via change orders, Supplemental Request for Services.
6.Manages and maintains project schedules to ensure timely completion of projects; provides monthly, annual and year-end project forecasts as required; provides input on 5-year project planning.
7.Responsible for resolving project-specific issues, managing Client expectations, and ensuring Client satisfaction.
8.Assists in development and training of SDLs (through project delivery handbook, Team meetings etc…) and participates in personal development and mandatory training.
9.Adheres to all safety policies and procedures; responsible for documenting asbestos, mold other hazards as and when encountered; complies with all regulatory, environmental and health and safety requirements.
10.Other duties as assigned.
Decision Making Capacity:
1.Establish contact with clients and display tact in dealing with confidential information.
2.Recommend actions that display sound judgement and have both the client’s and businesses best interests in mind.
