Service Manager - Grande Prairie

Stahl Peterbilt believes our employees are the key to our achievements and we strive to celebrate theirs as well. Our commitment to employee satisfaction and success starts at the top, providing training and opportunities for employees to grow their skillsets, and in turn, their careers. We pride ourselves in being a family-owned company with a friendly, professional, and collaborative environment that is the backbone of our company culture.

When you work for Stahl Peterbilt, you can not only expect to work in state-of-the-art, clean, safe and industry-leading facilities, but for an award-winning company. Stahl Peterbilt has been named “North American Heavy-Duty Dealer of the Year” twice in conjunction with receiving Peterbilt’s “Best in Class Award” 14 out of 15 years. Our three Service locations have been awarded and recognized as Peterbilt Platinum Service Centres due to our dedication and commitment to customer uptime.

Stahl Peterbilt was established in 2003 and is honoured to sell and support the Peterbilt brand. Proudly serving Northern Alberta with branches in Edmonton, Grande Prairie and Fort McMurray, Stahl Peterbilt is a Western Canada leader in heavy duty and medium duty truck sales, service, and parts. Our mission is to consistently provide the highest level of customer service in all areas of our business.

To learn more about our company, visit us on Instagram, Facebook, Twitter and LinkedIn.

Grande Prairie is a thriving and growing community that continues to attract families and young people. Experience the amenities of big city living in a small community, from shopping and entertainment to world-class recreation facilities and activities. With hundreds of kilometres of city and regional trails, Grande Prairie is prime real estate for outdoor enthusiasts, and there’s no shortage of adventure in this four-season playground.

Job Description:

Reporting to the Branch Manager and Director of Parts and Service, the Service Manager is responsible for the day-to-day operations and overall success and profitability of our Grande Prairie Service Department. As a key member of our management team, you’ll help set and implement the vision and goals of the organization while motivating and supporting all members Service department members. You are a dynamic team player with excellent communication and decision-making skills, with experience in leadership and a commitment to exceptional customer service.

Job Description and Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

• Managing the daily operations of a 6-day/week full-service truck shop.
• Effectively coaching, developing, and mentoring all Service Department team members.
• Supervising Service Writers, Service Technicians and Shop Foremen.
• Following and implementing proper warranty procedures.
• Organizing service work orders so that they are completed timely and efficiently.
• Scheduling staff to maintain a high level of customer satisfaction and company profitability.
• Ensuring that all service work orders meet company policies and procedures upon completion.
• Building and maintaining customer relationships to drive service growth and encourage repeat and referral business.

Employment Qualifications:

• High standard of professionalism and outstanding verbal communication skills.
• Minimum 5-10 years of experience in a leadership position is required.
• Knowledgeable in service, maintenance, and all types of repairs on Class 7 and 8 trucks.
• Proven experience in a full-service truck dealership is an asset.
• Proficient computer skills are necessary, i.e. Microsoft Office Suite.
• Must be able to pass a pre-employment medical and criminal record check prior to hiring.

What We Offer:

• Competitive wage.
• Generous benefits package, including medical, dental, life, employee savings plan.
• Friendly and safe work environment with a high level of job satisfaction.
• Employee appreciation events.
• Relocation assistance is available for the right candidate.
• This position includes a company-provided cell phone and laptop.
• Training and skills improvement funding.
• Staff pricing on Peterbilt branded apparel and merchandise.

Additional Comments:

Stahl Peterbilt would like to thank you for your interest but will only contact applicants if they are selected for an interview.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Application question(s):

• This is an in-person job located in Grande Prairie, are you still interested in continuing your application?

Experience:

• Leadership: 5 years (preferred)
• Full-service truck dealership: 5 years (preferred)
• conducting repairs on class 7 and 8 trucks: 5 years (preferred)

Work Location: In person

Application deadline: 2024-01-31