Service Manager

Join Charlton & Hill Home Services, a company with a rich heritage since 1941, renowned in Lethbridge for top-notch heating, cooling, and plumbing services. We're currently seeking a dynamic Service Manager to lead our HVAC, plumbing, and electrical teams, offering a unique opportunity for career advancement. At Charlton & Hill, it's more than just employment; it's about being part of a family that supports, protects, and develops its people and cares deeply about its clients, continuing a legacy of excellence. Embrace a career that not only fosters professional development but also promises a lively, challenging, and deeply satisfying experience. By joining us, you'll be living our motto, "The name you can trust," contributing to our reputation as the community's trusted all-in-one home services provider. Let's collaboratively craft a future that's innovative, warm, and marked by unmatched service!

The Position

As our Service Manager, your role is crucial in driving excellence and innovation across our HVAC, plumbing, and electrical service departments. This is not a technical role. Knowledge of our trade offerings is an asset but not a requirement. This is a people development, business enhancement, and customer service delivery role.

Responsibilities:

• Direct oversight of service technicians' performance and sales activities.
• Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
• Developing and producing reports on department performance, quality, and efficiency.
• Recruitment and comprehensive onboarding of new service technicians.
• Collaboration with technicians on truck stock management and vehicle policy compliance.
• Ensuring customer quotes are issued within company guidelines and meet minimum gross profit margins.
• Managing service work to stay within budget constraints.
• Monitoring the closure of work orders, payment collections, and ensuring system updates with appointment details.
• Procurement of tools, parts, and safety equipment for field technicians.
• Assessing performance metrics and organizing retraining sessions as necessary.
• Collaborating with support staff for efficient appointment scheduling and technician optimization.
• Organizing on-call schedules.
• Performing additional duties as needed for customer satisfaction and smooth operations.

Qualifications:

• Five (5) years of experience in a Service, Sales or equivalent management position.
• A proven track record in HVAC, plumbing, or electrical services management is strongly preferred.
• Strong leadership and team management skills.
• Experience in strategic planning and financial management.
• Customer-first mindset with a history of high customer service standards.
• Technical proficiency in work order management and reporting systems.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and creative thinking.
• Meticulous attention to detail, especially in financial and safety matters.
• Ability to adapt to changing environments and manage multiple priorities.
• Strong commitment to health and safety practices.
• Openness to continuous learning and improvement.
• Demonstrates initiative and the ability to thrive in a collaborative team setting.
• Possession of a valid driver’s license with 3 or less demerits.
• Eligibility to clear background checks and drug screening tests.

Please submit a copy of your resume for consideration.

Job Type: Full-time

Salary: From $80,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Application question(s):

• Briefly describe your Service Management Experience.

Licence/Certification:

• driver's license (preferred)

Work Location: In person