Service Manager

Location: Smithville, ON
Type of Employment: Full-Time

Premier Equipment Ltd is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.

Premier proudly serves Southern Ontario with 8 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.

Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”

We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.

We offer competitive wages, a competitive benefits package, RSP matching, Profit Share, paid COVID leave along with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!

Come and hear what we are all about!

Essential Duties:

• Work with the store management team to develop and follow an annual service budget and plan to provide realistic, attainable and measurable service profit goals and operational objectives.
• Participate in the development and execution of the Service marketing plan.
• Resolve customer complaints relative to service with a focus on customer satisfaction and retention.
• Recruit, train, appraise and provide direction to service personnel to support service sales growth and customer service requirements.
• Control and maintain proper paper flow in the Service Department to reflect all service activity necessary to audit and assess the performance of the department and individual employees on a monthly basis.
• Assist in the appraisal of repair work coming into the Service Department.
• Provide a leadership role within the service department while working alongside shop and field technicians to achieve departmental goals and tech efficiency.
• Schedule and assign jobs and work areas to the employees according to their skills and knowledge.
• Ensure that the service department is equipped with the necessary tools and service equipment and that they are maintained in good working order.

Skills and Requirements:

• Strong leadership and communication skills to effectively direct and promote teamwork, cooperation and customer satisfaction.
• A natural mechanical proficiency along with knowledge of diagnostic equipment and specialized tools is required.
• Must be thoroughly familiar with John Deere and competitor’s products.
• Must demonstrate the skill and knowledge required to direct repair work.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

INDHP