Service Technician

Innotech Windows + Doors is a leading window and door manufacturer located in Langley, BC. We are an innovative, energetic and family-oriented company that promotes a flexible and fun work environment. We value teamwork, open communication and continuous improvement – our focus is serving our clients by exceeding their expectations. We are passionate about manufacturing high-performance windows and doors to help our clients design and build highly sustainable buildings for a healthier planet.

Why join our team? We believe that each employee contributes directly to the growth and success of the company. We offer competitive wages, profit sharing and a comprehensive company paid benefit package including extended health, vision, dental, long term disability. Grab a few extra paid days off - our stats include Boxing Day, and employees can celebrate their birthday off with pay! In addition to monthly catered lunches, have some fun with your colleagues while participating in our team activities and events!

We are looking to hire a Service Technician to be a part of our Service team to travel to our customers' homes or businesses to fix any issues.

Service Technician Job Duties:

• Acts on service and service-related tickets as directed by Service Manager
• Interacts with clients through email, phone or in-person to acquire information needed for quality assurance purposes.
• Provide solutions to address client concerns on their windows and doors.
• Travel to site to probe client concerns deeper, and, whenever possible, fix the problem right away.
• Assists the Multi-Family Project team whenever on-site water testing is scheduled by the clients.
• Follow best practice guidelines and act as quality advocate on the site.
• Explain to customers how to use our products.
• Answering telephone inquiries and assisting clients related to issues using our products.
• Assist the service manager in ordering the necessary parts to replace faulty or worn-out parts.
• Documenting issues and providing feedback for improvement through QA’s Non-Conformance Recording (NCR) system
• Escalate service or quality issues/concerns to Service Manager, Engineering/Technical Team and Quality Assurance
• Take pictures on site to support issues and document concerns.
• Keep customer/contractor apprised of timelines including delivery date, next site visit, completion date, etc.
• Establish and maintain relationships with customers by investigating complaints, diagnosing issues and identifying solutions or improvements.
• Keep service vehicles clean, organized and stocked with repair parts such as screws, hinge covers, window accessories etc.
• Maintain tools in good repair; report those needing to be fixed or replaced.
• Any other related task assigned from time to time.

Knowledge & Skills:

• At least 2 years of experience in the window and door trade.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.
• Background in Building Envelope system preferred
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• Ability to work independently and with a team.
• Strong organizational and time management skills.
• Ability to clearly communicate in English, both verbal and written.
• Ability to travel, as necessary.
• Valid BC Driver’s License and passport.

Job Types: Full-time, Permanent

Salary: $27.00-$34.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Windows & Doors: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person