Service Technician

At Cranbrook Toyota, we treat you like family. We have always been thought of as being a premier auto dealership for our customer and community. We are seeking a Journeyman Technician who’d like to grow with us into our state-of-the-art facility, set to open this summer!

A Toyota Journeyman Technician is responsible for the inspection and maintenance of external customer and internal dealership vehicles. Excellent technical and customer service skills will define you as an individual who does what is right for the customer and contributes to our dealership’s strategic customer service focus. Continuous improvement of your skills by participating in the Dealership and Manufacturer’s educational opportunities, including reading of technical publications is key to your growth with our Team.

Wage: $35 - $40/flat rate hour

Benefits:

• Extended Health Care
• Dental
• Employee Assistance Program
  
• Paid time off, etc.

Responsibilities:

• Analyze work orders to identify what work has been agreed; seek clarification from the Service Advisor if a work order is not clear or seems incorrect
• Evaluate the condition of the vehicle
• Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk and Parts Department
• Perform repair work as directed, within timelines and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicle
• Reconditioning the dealership’s pre-owned vehicles, including performing light-duty technician and maintenance repairs
• Determine which parts and tools will be required for a given repair or service and ensure their availability
• Inform the Service Advisor and the Parts department if a part needs to be ordered
• Ensure the security of all inventories and analyze the quality of parts
• Test vehicles and provide diagnostic reports to the Service Advisor or Shop Foreman
• If further work is required alert the Service Advisor and follow the necessary steps for making sure the customer is contacted.
• Observe, recognize and report on vehicle and component serviceability
• Ensure vehicles comply with industry safety standards when returned to customer and any faults have been reported and noted on the repair order
• Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
• Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy.
• Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon the professional reputation of the retailer
• Interact directly with customers when requested, to explain vehicle problems and the corrective action taken in a professional manner
• Safeguard and protect the customer's vehicle and its contents while being repaired or serviced, ensuring the adequate protection is used in every vehicle during service and repair
• Minimize wastage of all materials, oils and fluids
• Undertake all other tasks and responsibilities as requested by the Service Manager
• Supervise and train apprentice technicians as requested
• Drive and road-test vehicles in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians

Qualifications:

• 2+ years of experience as a used car technician preferred
• Experience working in a high-volume dealership preferred
• Ability to multi-task in a fast-pace environment
• Strong communication and computer skills
• Excellent team-player
• Professional in appearance and grooming
• Ability to work in warm & cold weather conditions

Schedule Requirements:

• Must be available to work Monday – Friday 8:00 AM – 5:00 PM plus rotating Saturdays

About Us:

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 14 major OEM brands through 12 dealerships located across British Columbia. We have been awarded the Canadian Automotive Industry Laureate Award for Business Innovation and have also been recognized as one of Canada’s Best Managed Companies since 2017. Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.

We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

• In-house training from our exclusive TAG University and TAG Leadership Academy
• Among the best pay in the automotive industry
• Great benefits for full-time employees
• Advancement within TAG
• Close-knit team and exciting environment

Are You Our Missing Piece? Apply Now!

Cranbrook Toyota is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.