Service Technician

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading material science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln has 56 manufacturing locations in 19 countries and a worldwide network of distributors and sales offices serving customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

The company is currently seeking a Service Technician with knowledge of robotics, high definition plasma and advanced servo systems to join a team of experienced professionals located at our office in Hamilton, ON. The full time position will include global machine commissioning, customer training and on-going customer support.

Job Requirements:

Successful candidates will have industrial related education, with emphasis on programming, robotics and/or electrical disciplines. You will be a motivated individual with strong troubleshooting, communication and customer service skills capable of delivering and maintaining high customer satisfaction while building strong personal relationships.

Responsibilities:

· Travel globally to commission PythonX systems

· Travel globally to perform maintenance functions or emergency repairs per customer request and service work orders on PythonX systems

· Provide technical support for global customer base by telephone, email etc.

· Periodic Overnight, Weekend and/or Holiday ‘On Call’ support via 24/7 phone system

· Install aftermarket parts/products; test to ensure they are functioning to standard

· Educate customers on maintaining/following a preventative maintenance schedule

· Prepare quotes and sales orders for spare parts and consumables

· Complete detailed reports and service tickets documenting work that has been performed

· Communicate to customer all service-related work and proactive recommendations to increase up-time

· Build and maintain relationships with customers

· To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department, as well as other departments across the company.

· To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.

· To fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.

· To conduct any general duties, specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional manner

Qualification Requirements:

• 2+ years’ experience as a Service Technician
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings

· Valid Passport and ability to travel internationally is required ( travel up to 50% )

If you believe you have what we are looking for and you want to make your mark in the #1 Arc Welding Company, we look forward to hearing from you!

Lincoln Electric Company of Canada is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex (including pregnancy), sexual orientation or any other Prohibited Ground. Lincoln Electric Company of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit. We appreciate your consideration for this once in a lifetime opportunity, however, only chosen applicants will be contacted'

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Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Work Location: In person