AddressServiceNow Business Analyst
Aversan Inc. (www.aversan.com) is a reputable Engineering Company that provides expertise in Systems Integration and Software Testing for industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified ServiceNow Business Analystto work on leading edge technology products. The successful candidate for this full-time position will be a part of a highly motivated and highly technical work environment that feeds off the collective energy of a team-oriented workplace.
Location: Montreal, Quebec
Schedule: HYBRID/REMOTE
DESCRIPTION – A ServiceNow Business Analyst plays a crucial role in leveraging the ServiceNow platform to enhance business processes and improve overall organizational efficiency.
Responsibilities
Collaborate with business stakeholders to understand their requirements and objectives.
Conduct workshops and interviews to gather detailed business process information.
Analysis and Documentation:
- Analyze existing business processes and systems to identify areas for improvement.
- Document detailed business requirements, functional specifications, and user stories.
- Develop a deep understanding of the ServiceNow platform and its capabilities.
- Stay up to date with the latest ServiceNow features and functionalities.
- Work closely with technical teams to design solutions that align with business requirements.
- Create ServiceNow configurations and workflows to meet business needs.
- Collaborate with business users to define test cases and conduct UAT.
- Ensure that the implemented solutions meet business expectations.
- Identify opportunities for continuous improvement in processes and ServiceNow configurations.
- Provide recommendations for optimizing existing workflows and functionalities.
- Communicate effectively with both technical and non-technical stakeholders.
- Provide regular updates on project progress, challenges, and resolutions.
- Develop training materials and conduct training sessions for end-users.
- Provide ongoing support and troubleshooting assistance.
- Ensure that ServiceNow solutions adhere to organizational governance and compliance standards.
- Collaborate with security and compliance teams to address any concerns.
- Participate in project planning and execution.
- Track and manage project timelines, milestones, and deliverables.
- Collaborate with ServiceNow vendors to understand product roadmaps and updates.
- Evaluate and recommend third-party applications and integrations.
- Develop and maintain reports and dashboards to track key performance indicators.
- Use data to identify trends and opportunities for improvement.
A successful ServiceNow Business Analyst possesses a blend of technical expertise, business acumen, and excellent communication skills. They play a pivotal role in bridging the gap between business requirements and technical solutions, ultimately contributing to the successful implementation and optimization of ServiceNow within the organization.
Basic Qualifications
ServiceNow Platform Proficiency:
- A ServiceNow Business Analyst should have a strong understanding of the ServiceNow platform.
- This includes knowledge of ServiceNow modules, workflows, configurations, and scripting languages.
- Proficiency in ServiceNow's capabilities allows the analyst to design effective solutions, customize workflows, and troubleshoot issues.
- Continuous learning about new features and updates in the ServiceNow ecosystem is also crucial to stay current and make informed recommendations.
- Strong business analysis skills are essential for gathering and documenting requirements, understanding business processes, and translating them into actionable solutions.
- The ability to analyze and improve existing processes, identifying areas for optimization and automation, is crucial.
- ServiceNow Business Analysts need to collaborate with various stakeholders to ensure that the implemented solutions align with business objectives and deliver tangible improvements.
- Effective communication is a key skill for ServiceNow Business Analysts.
- They must be able to articulate technical concepts to non-technical stakeholders and vice versa.
- This includes conducting workshops, interviews, and presentations to gather requirements and provide updates on project progress.
- Strong interpersonal skills help in building positive relationships with business users, IT teams, and other relevant stakeholders.
- Clear and concise communication is vital for successful collaboration and ensuring that project goals are understood and met.
Preferred Qualification
Effective Facilitation and Workshop Skills:
- A ServiceNow Business Analyst often needs to facilitate workshops and meetings with various stakeholders, including business users, IT teams, and executives.
- The ability to lead these sessions effectively, guide discussions, and elicit valuable information is crucial.
- Strong facilitation skills help in extracting detailed requirements, understanding pain points, and fostering collaboration among diverse teams.
- This skill is valuable for creating a shared understanding of business processes and ensuring that ServiceNow solutions align with organizational goals.
- ServiceNow Business Analysts can greatly benefit from incorporating design thinking principles into their approach.
- This involves empathizing with end-users, understanding their needs, and designing solutions with a user-centric focus.
- By putting themselves in the shoes of the users, analysts can create ServiceNow configurations and workflows that are intuitive, user-friendly, and address the actual challenges faced by the workforce.
- This skill contributes to higher user adoption rates and overall satisfaction with the ServiceNow platform.
About The Client
Client is the world’s leading specialist in air transport communications and information technology. They don’t just connect the global aviation industry. They apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
They design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, they cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
Aversan recruits top professional talent in the industry, providing quality software, hardware and systems engineering solutions for a variety of industries and applications. Upon reviewing each candidate's information, Aversan will only contact eligible individuals for the above-mentioned positions.
