Services Consultant

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

• By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
• By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
• By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada

About the Position

The Service Consultant is responsible for guiding the project lifecycle phases of a new client coming onto Ceridian’s system or an existing client upgrading to a new Ceridian processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable and quality implementation practices.

What you'll get to do

• Weekly client meetings for guidance on different talent modules.
• Scheduling client meetings and Preparation of minutes of meetings.
• Assist and guide clients in implementing their talent module, resolving client issues and providing best practices during implementation sessions
• Will work in conjunction with Project Manager and Project Team in the completion of an implementation.
• Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers and peers.
• Works independently at resolving project issues and escalating when appropriate.
• Tests and documents and custom solutions for customers. Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination and implementation of customized front end and/or core end solutions.
• Ensures a smooth transition to the support team.
• Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.
• Demonstrates agility by efficiently problem-solving issues throughout the project
• Maintain accurate and timely updates within the project tracking, time tracking and client billing systems

What's in it for you

• Encouragement to be the best version of yourself at and away from work:
• YOUnity diversity and inclusion programs
• Amazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and Experience we value

• Bachelor’s degree or diploma in IT or any IT related field.
• Exposure to basic project management principles
• Minimum 2-3 years in consultancy
• HCM implementation experience
• Proficient in Microsoft Office products
• Consultancy (Guide customers/stakeholders, be accountable, follow project methodology, demonstrate agility and deliver technical solutions)
• Excellent communication (both oral and written)
• Analytical and logical reasoning
• Works independently with minimal oversight and demonstrates good judgment
• Works on problems of diverse scope where analysis of data requires evaluation
• Demonstrates ability in translating customer business requirements into workable business solutions
• Good time management to ensure on time deliverable.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.