AddressWhy you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
The Services Contract Administrator plays a key role in the presales process by owning the finalization of the legal project documentation required to initiate a service engagement. This resource follows and coordinates various elements of the Statement of Work to ensure quality and legal requirements are met in a service engagement opportunity.
Softchoice is looking to add another member to our Professional Services administration team. This role will have a direct impact on our customers and their satisfaction with our solutions offering
What you'll do:
- Working in conjunction with Sales Executives, Journey Architects, Engineering Managers, Legal and the Project Management Office (PMO) to deliver a quality Statement of Work for our end client(s).
- Co-ordinating and tracking complex Peer Review resources based on technical expertise within an established SLA.
- Accountable for project booking activities within the Sales Force Platform in establish SLA.
- Delivering continual process improvement initiatives with other business units.
- Working with IT, Pre-Sales and other business units to maintain and improve SOW process and procedures.
- Responsible for managing escalations on assigned Statement of Work to ensure they are complete within SLA.
- Ensuring accurate Statements of Work are sent to customers.
- Engaging and co-ordinating with the Legal Team for custom and complex Statements of Work.
- Providing ad-hoc reporting as needed.
- Mentoring junior team members.
What you'll bring to the table:
- 3+ years’ experience with procurement contracts.
- Bilingual – French and English.
- Experience within a Professional Services organization.
- Exceptional written communication skills and keen attention to detail required.
- Ability to interact professionally with senior management and other business units.
- In-depth knowledge of Excel & Word programs.
- Experience working within Salesforce preferred.
- High degree of initiative, sense of urgency, and responsiveness.
- Driven to deliver exceptional customer experiences.
- Self-driven, motivated to excel, ability to work with minimal supervision, and maintain productivity.
- A university degree or college diploma, or equivalent relevant experience is preferred.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
We offer hybrid and remote working opportunities.
Comprehensive benefits from day one of employment.
We offer meaningful work and opportunities for career growth.
Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the technology industry.
Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
Softchoice has been certified as a Great Place to Work in the United States for several years.
We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 5273
EoE/M/F/Vet/Disability
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Mid-Senior Level
