Shelter Support Worker

HIRING
SHELTER SUPPORT CASUAL COVERAGE ACROSS WEEKEND SHIFTS (8am-4pm, 4pm-12am, 12am-8am).

Position Title: Shelter Support Workers
Position Type: Casual part-time, includes midnights (1-2 midnight shifts monthly), some weekends, afternoons. Shifts are afternoons 4-12am 7 days a week, midnights 12am-8am weekends, and days 8am-4pm on weekends. Scheduling done 1 month in advance to be flexible to worker needs.

POSITION OVERVIEW
The Support Worker is a frontline role supporting efficient and quality-focused shelter operations from the agency’s harm-reduction, housing-first, and trauma-informed philosophies.

On a daily basis, the Shelter Support Staff are working in teams of 2-3 workers, providing person-centered supports to women and families accessing emergency shelter. This looks like: pre-intake assessments over the phone, intakes in person, discharges, use of web-based software for client management, answering phones and door, accepting donations, providing in the moment crisis supports to clients, completing rounds for safety, maintenance and cleanliness, and being the on-site and available point person to direct client shelter concerns throughout their stay.

This position suits a reliable, mature, innovative individual who is non-judgemental, open to learning, works well with limited direction, and is able to problem solve unique situations!

GENERAL RESPONSIBILITIES

• Complete processes according to trained agency standards, such as pre-intake calls, intake paperwork, checklists of rounds;
• Document information in clients’ HIFIS files pertaining to housing/items impacting housing;
• Answer phones and doorbell for clients, donors, community partners and direct them;
• Admission and discharge of shelter clients;
• Interact with clients to build rapport and provide in the moment supports;
• Support residents in understanding and adhering to shelter guidelines;
• Complete follow-up tasks with clients as directed by the Social Work Programs Coordinator;
• Complete rounds for safety, maintenance, and cleanliness;
• Respond to emergency situations onsite following agency procedures and guidelines, including use of Naloxone when needed;
• Complete pre-intake calls for shelter beds and discuss diversion options with callers;
• Light cleaning of common areas;
• Be present and available for clients when needed.

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THE IDEAL CANDIDATE FOR US WOULD HAVE:

• Amazing problem solving skills
• Shown ability to meet competing demands (clients, staff, community partners, donors)
• Experience working with women and in women’s organizations
• Background in Social Work, Social Service Work, or Addictions and Mental Health Work
• Good verbal and written communication skills
• Knowledge of community resources and community organizations supporting low-income women;
• Demonstrated understanding and use of harm reduction, trauma-informed care, suicide intervention, crisis intervention, motivational interviewing skills are amazing assets;
• Training in areas of NVCI, MHFA, Addictions, ASIST, TIC
• Access to stable and reliable transportation.

We thank all applicants for their interest; only those selected for an interview will be contacted. In recognition of the often high-risk and medically vulnerable clients the agency serves, proof of COVID-19 vaccination status or approved medical or religious exception on file is required
The Welcome Centre Shelter is an equal opportunity employer committed to diversity and welcomes all interested parties to apply. Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.

Employer: Welcome Centre Emergency Shelter for Women
The Welcome Centre Shelter, a registered charitable organization with the CRA, is committed to providing assistance and support to women experiencing homelessness and low-income in the Windsor community through the provision of emergency shelter and transitional housing support programs. Emergency shelter
(32 single women and upwards of 15 households with minor children), harm reduction programming for self-identified women, children’s recreational support programming, drop-in programming for self- identified women experiencing or at-risk of homelessness, and emergency food pantry services,

All agency programs/services are provided from a gender-based lens that includes a focus on:

HOUSING-FIRST
HARM REDUCTION

LOW-BARRIER
TRAUMA-INFORMED

Website: www.welcomecentreshelter.com

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Job Types: Part-time, Permanent, Casual

Salary: From $18.00 per hour

Benefits:

• Casual dress
• Employee assistance program
• Flexible schedule
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Windsor, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• do you have residential or mental health or sustance use/addiction experience, minimum 6 month in any?

Experience:

• front-line social services: 1 year (required)

Work Location: In person

Application deadline: 2024-03-31