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SalaryService Manager
We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of Service Manager at our Woodstock, NB location.
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Overview
The Service Manager will act as a leader of service operations. The Service Manager will: direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
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Responsibilities
- Maintain a safe environment and ensures customer satisfaction
- Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
- Ensure all manufacturer warranty procedures are followed by service department staff
- Utilize business systems to create and monitor work/repair orders
- Act as the main point of contact for both customers and sales department when scheduling repairs, creating quotes, and providing status updates
- Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
- Monitor department efficiencies, operational budget, and expenses
- Actively participates in recruiting, staffing, and development of training plans for all service department staff
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Requirements
- Experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Above average computer skills (Microsoft Office etc.)
- Excellent communication skills.
- A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry considered an asset.
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What We Offer:
- Salary range: $38,000/yr-$40,000/yr
- Full-time employment
- Opportunity for advancement within a progressive organization
- Competitive compensation package which includes salary
- Family health benefits
- Company pension plan
- Boot and tool allowance
- We are now offering a personal finance training program through Enriched Academy for all our employees
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Please apply today!
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Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.
Please submit your resume today!
Job Type: Full-time
Schedule:
- Day shift
Work Location: In person
