Address
Form of work
SalaryReports To
Manager, Customer Care Center of Excellence
Location
Remote
Type
Full-Time, Salary
Closing Date
April 5th, 2024
Salary Range/
Hourly Rate
3
$39,784
$51,135
$51,135
$62,487
Company Overview
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.
Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?
For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada
For a full list of opportunities, visit www.sysco.ca/careers
Role:
The Bilingual Specialist, Credit Customer Care is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives. Specialists are responsible for answering customer inquiries and/or resolving issues. When necessary, escalate tasks to the relevant party. The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.
Sysco Pay is open 7am – 6pm Monday to Friday.
Flexibility is required as work schedule may change depending on business needs.
Role Responsibilities:
- Responsible for making decisions to release orders/accounts, based on defined business rules and notate reason for decision in ERP system.
- Collect payment information and validate past performance history for trade customers.
- Ability to disposition calls after completion to capturing the caller’s reason for the interaction.
- Always focusing on the customer first model, being able to provide actionable feedback from customers to their manager while providing exceptional customer service is key part of the role.
- Analyzing past due accounts and applying directive/parameters provided to make an educated decision.
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
Qualifications/Skills/Job Requirements (About you):
- 1-2 years’ work experience, preferably in a customer service, call center, or credit related role.
- High school diploma required.
- Post-Secondary education is an asset.
- French and English written and oral proficiency
- Fast paced work environment that requires high organization
- TalkDesk phone experience is considered an asset.
- Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook
Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
External candidates submit cover letter & resume via www.sysco.ca/careers
Our Purpose:
Connecting the world to share food and care for one another
Our Mission:
Delivering success for our customers through industry-leading people, products and solutions
Our Identity:
Together we define our future of foodservice and supply chain
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
Here’s a sample of the many benefits Sysco colleagues enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)
