AddressAt CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
Job Description
What you'll be doing
You’ll lead complex Intake items to complete the solution design aligned to CIBC’s enterprise architecture roadmap. As a Senior Analyst, Intake within CIBC's Personal Banking Products Technology Department Intake Team, you’ll support the end-to-end Intake Process and act as the owner of the intake and work with subject matter experts in both business and technology side to deliver the solution design and estimate. You’ll participate in ideation and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best in class client experience. You’ll ideate and collaborate with a diverse team to create and set up flexible, innovative solutions that deliver a best-in-class client experience.
The Senior Analyst, Intake is responsible for providing stewardship over project intake and associated processes to align with strategic objectives, assess resources, validate intake details, outline interdependencies, and identify any barriers or delays to completion. The role performs tasks of technical depth and breadth, utilizing a solid understanding of business dynamics to analyze the scope of work versus quoted estimates to determine whether the quote is reasonable, and escalate variances with the supplier and manager with recommendations. The Senior Analyst, Intake troubleshoots problems, reviewing request content for quality and accuracy, addressing any discrepancies or omissions with stakeholders to identify completion barriers or delays. The role exercises considerable latitude to align priorities, timelines, and resource requirements, negotiating acceptance and implementation of solutions, ideas, and concepts. The role proactively addresses problems within the scope of responsibility and identifies areas for possible improvements.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
- Client engagement – Meet with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
- Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, enabling them to better manage their banking needs.
Understanding and documenting requirements - Work closely with Business Partners to guide formulation of complex business requirements and solution discussions to meet business needs.
Solution design - Work with Enterprise Architecture, SME from PBPT Development teams and other Technology partners to agree on a solution which address the business requirements and objectives. Based on the solution, identify impacted areas and coordinate the efforts with all the impacted teams to complete the estimate of the intake.
Leading and mentoring – Work as a portfolio lead to oversee all intakes that come from a line of Business, e.g. Personal Banking Products. Summarize and provide regular status update to busienss representative on the progress of the intake within the portfilio. Understand the business priority on their intakes and negotiate priority with business representative if there is conflict exist. Provide coaching and advice to junior member in the team.
You have a degree/diploma in Computer Science, Business, and/or a related field, and you’ve spent at least 3 years in a BSC role leading projects and designing solutions. It’s an asset if you have experience with Agile methodologies, and Application and/or Architecture Development. Experience in a similar role and have the proven ability to understand customer needs and expectations in order to provide excellent customer service and manage strong business relationships. You have knowledge of and experience with lending, deposits, card products and CAM applications. Ideally, you have experience within a financial institution. * You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location Toronto-81 Bay, 23rd Floor
Employment Type Regular
Weekly Hours 37.5
Skills
Business Objectives, Customer Service, People Management, Prioritization, Solutions Design, Understanding of Requirements, Work Coordination
