Store Manager

Responsibilities:
- Oversee daily operations of the store, including sales, customer service, and inventory management.
- Develop and implement strategies to drive sales and achieve store targets.
- Train, motivate, and manage a team of sales associates to deliver exceptional customer service.
- Conduct interviews and hire qualified candidates for open positions.
- Create and maintain a positive work environment that fosters teamwork and employee development.
- Monitor and analyze sales performance data to identify areas for improvement.
- Ensure compliance with company policies and procedures.
- Handle customer inquiries, complaints, and escalations in a timely and professional manner.
- Collaborate with other Store Managers to share best practices and achieve overall business objectives.

Requirements:
- Proven experience in coffee/restaurant management, with a strong track record of achieving sales targets.

-Related diploma/degree required.

-Be able to communicate/write in English.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Strong customer service skills and the ability to build rapport with customers.
- Ability to lead, motivate, and develop a team of sales associates.
- Proficient in sales techniques, including upselling and cross-selling.
- Strong negotiation skills to ensure favorable terms with suppliers and vendors.
- Multilingual abilities are a plus, as it allows for effective communication with diverse customers.
- Familiarity with inventory management systems and retail software.
- Ability to work flexible hours, day and evening shifts including weekends and holidays.

If you are a dynamic leader with a passion for retail management and delivering exceptional customer service, we want to hear from you! Join our team as a Store Manager and take your career to the next level.

Job Types: Full-time, Permanent

Salary: $22.00-$24.00 per hour

Expected hours: No less than 30 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay
• Tips

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Retail management: 1 year (required)

Licence/Certification:

• Smart Serve (required)

Ability to Commute:

• Scarborough, ON M1V 4A1 (required)

Work Location: In person