Store Manager Clinic

Job Purpose:

Reporting to the District Leader, Store Manager Clinic is responsible for leading the human, physical and financial resources of the Front Store according to company guidelines and all applicable provincial and federal laws and regulations. Responsible for maintaining a cohesive working relationship with all Pharmacy staff.

Job Dimensions:

STAFF: Responsible for training, mentoring and direct supervision of Front Store staff including Post Office where applicable.

FINANCIAL: Responsible to achieve the Controllable Contribution Margin Budget by managing the appropriate financial levers including but not exclusive of: Sales, Gross Margin, Expenses, Labour Costs and Inventory Shrink.

Principal Responsibilities:

• Lead and encourage store staff- take a ‘hands on’ approach to identify and respond to issues in a timely manner. Empower employees to perform at or above expectations.
• Keep staff aware of business results, operational issues and strategic direction.
• Develop a work environment inclusive of the ICARE and ILEAD culture.
• Achieve financial objectives as outlined in store’s budget.
• Review and analyze available financial reports and follow appropriate reporting procedures.
• Meet labour efficiency budget for Front Store.
• Ensure effective expense management against budget.
• Effective inventory management.
• Build a customer service environment that is focused on the ALLin experience.
• Maintain excellent store standards in accordance with the Front Store Daily/Weekly Routines Checklist.
• Delegate and follow up on all merchandising, inventory receiving, custodial, clerical and operational related tasks.
• Follow and promote all Loss Prevention procedures and programs.
• Utilize available tools to minimize inventory shrink.
• Ensure adherence to Standard Operating Procedures (S.O.P.) and company policies.
• Act as a central point of contact for all queries between store and Rexall Support Centre.
• Build a ‘One Store’ mentality that is customer service focused.
• Effectively act upon all customer service issues or concerns in a timely manner.
• Utilize Tell Rexall Survey tool to improve customer experience.
• Foster a store culture that delivers the ALLin experience.
• Magnificent execution of Weekly Playbook.
• Complete and maintain all planograms within designated deadline.
• Maintain pricing/signing integrity across the Front Store.
• Execution of weekly flyer to deliver a highly promotional store.
• Set up and maintenance of all seasonal programs.
• Promote and achieve annual targets for Be Well Loyalty program.
• Responsible for all aspects of hiring and performance management.
• Create and maintain a work environment that is Health & Safety focused by following all Company programs and provincial legislation.
• Practice, communicate and support Human Resource policies for adherence to labour laws and the union collective agreement.
• Be a role model of the ICARE and ILEAD culture to develop and recognize staff.
• Perform other duties as assigned to support Rexall Pharmacy Group ULC

Knowledge, skills and experience:

• 2-3 year College diploma in business or retail related field preferred
• 5-7 years retail sales experience
• 3 years management experience in the Retail Industry
• Outstanding customer service, people management and communication practices
• Exceptional multi-tasking skills with the ability to adapt to change
• Effective execution and implementation of strategic corporate initiatives and programs
• Strong problem solving and analytical skills
• Previous experience using retail related computer software an asset

Context and Environment:

Must be able to work as a member and lead a multifaceted and fast paced team. Working in a retail store environment open 7 days a week; evenings, weekends and holidays. Managing store staff who are responsible for sales, customer service, merchandising, receiving stock and store standards. Ability to work flexible shifts which will include nights and weekends. Ability to perform moderate lifting as well as standing for prolonged periods of time.

Internal Communications:

Managing Front Store staff, interacting with Pharmacy staff, receiving mentorship from District Leaders, working with Loss Prevention staff, working with Rexall Support Centre staff (HR, IT, Marketing, Merchandising) and management.

External Communications:

Sales and service to clients, negotiating and instructing suppliers, interviewing potential hires