Store Manager

New Store Opening this Spring in Barrie !

Store General Manager – Pro Hockey Life

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.

Store General Manager -

• Sales and Profitability focused on all aspects of the business.
• Execute PHL’s Brand Purpose to the highest capability.
• Manage and understand P&L Statements & Wage Cost management under the guidance of the District Manager
• Expense and Cost Management control and awareness.
• Superior Store Presentation, and Protection of Company Assets is necessary.
• Uphold all Company & Business Compliance expectations.
• Become a Community Ambassador partnering with local MHA’s.
• Develop a positive and inviting team culture.
• Ability to manage capacity and change management initiatives.

What you will do

Customer Service:

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
• Achieve Net Promotor individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations:

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
• Effectively utilizes meet all store operating initiatives and directives according to required timelines.
• Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
• Efficiently manages store weekly scheduling and Roster Management
• Leverages Store Force data inputs for both sales and support functions ensuring staff productivity and maximized wage costs for both Retail/Ecomm and Pro Shop Services

Training:

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.
• Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
• Hold team accountable to complete required training within time limits working with the Assistant Store Manager
• Provide resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintaining a full roster.
• Establish succession plans through continuous training and development leveraging HR partners.

Leadership:

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment.
• Provides mentorship to teams and influences continuous growth,
• Sponsors encourage to support community engagement efforts.

What you bring

• Proven Leader and Mentor
• Proven ability to build and manage daily store execution plan.
• Exceptional communication skills & organizational skills
• Understand of P&L Statements
• Financial Discipline in understanding OPEX Control including Wage Cost Management
• Superior training and coaching skills
• 5 years of retail management experience
• High energy, enthusiastic individual who is driven to succeed

What you’ll get

• Excellent Discount Program
• Flexible Scheduling
• Benefits and Savings Options
• First Class Training Platforms
• Team Environment
• Employee Resource Groups
• Jumpstart Charities

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Job Type: Full-time

Work Location: In person