Store Manager

HAZUKIDO is a world-renowned bakery brand from Taiwan built on the Shokunin spirit of Japan, using only the finest ingredients to offer the highest quality croissants and other premium baked goods and drinks. HAZUKIDO Union Station is located within Canada’s busiest transportation hub in downtown Toronto - this store location resides within a shopping, dining, and cultural destination under one iconic roof attracting over 300,000 daily visitors.

What is the position?

HAZUKIDO Union Station has an exciting opportunity for lovers of baked goods and well-crafted drinks to join our team as a Manager. We are seeking a passionate leader to manage and oversee all aspects of operations, including production, sales, customer service, and staff management. The ideal candidate must have a strong understanding of business operations and management principles. This position reports to the Managing Partners and will be part of the Senior Executive team.

Key Responsibilities:

• Manage all bakery operations, including production, sales, and customer service.
• Develop and implement business strategies to increase sales, revenue, and profitability.
• Monitor and analyze bakery performance to identify areas for improvement.
• Develop and maintain positive relationships with customers, vendors, and suppliers.
• Hire, train, and manage staff, including scheduling and performance management.
• Develop and enforce store policies and procedures to ensure consistent operations.
• Monitor inventory levels and ensure proper ordering of supplies and ingredients.
• Maintain a clean, safe, and hygienic bakery environment.
• Ensure compliance with all health and safety regulations.

Qualifications:

• At least 5 years of experience in retail/food management, including experience in production, sales, and customer service.
• Experience in leading and developing a team in a "hands on" fast paced food-production environment.
• Strong business acumen and financial management skills.
• Excellent leadership and communication skills.
• Knowledge of baking principles, techniques, and equipment.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to changing business needs.
• Familiarity with health and safety regulations and food handling guidelines including knowledge of ESA, Occupational Health and Safety, and WSIB regulations.
• Bachelor's degree in business management, hospitality, or a related field is preferred.
• Must be a team player, self-motivated, results driven and works well under pressure
• A growth mindset and strong accountability in personal performance and continuous improvement.
• Advocacy for anti-racism, diversity and inclusion.

This is a full-time position with a competitive salary and benefits package. The Manager will work closely with the Managing Partners to ensure the success of the bakery and provide exceptional customer service to all customers.

What’s in it for you?

• Competitive pay and benefits package.
• Experience a unique and comprehensive reward and recognition program including monthly recognition, reward point system, vacation entitlement, etc.
• Access to an employee and family assistance program
• Gain valuable work experience, leadership capabilities, hard skills, and soft skills in a well-organized professional environment.
• Clear growth opportunity to advance your career with us.
• Direct access to coaching, referral, and assistance from the Managing Partners who have over 15+ years of corporate and business experience.

*Diversity and inclusion are our strength in supporting our talent, customers, and communities. We are committed to building inclusive teams and an equitable workplace for our staff to bring their whole and true selves to work. We strive to the best of our ability to provide an accessible candidate experience for our prospective employees with different abilities.

*Please let us know if you need any accommodations during the recruitment process. No telephone inquiries, in-person applications, or agencies please. While we appreciate all applications, only candidates under consideration will be contacted.

Job Types: Full-time, Part-time

Salary: $55,000.00-$65,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Retail management: 3 years (preferred)

Work Location: In person