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SalaryInsomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious. With very limited takeout options available (this was back in 2003!), our founder, Seth, took matters into his own hands. And from that first warm, baked cookie, not only was a company launched, but an entire category too, redefining the late-night, delivery-focused, food-service industry as we know it!
Insomnia Cookies has become a cult brand known for its rabid following of cookie lovers who crave warm, delicious delivery all day and late into the night. We’re now very excited to bring our late-night favorites to Ontario and we are actively interviewing candidates for the Store Operations Manager (GM) role at our soon to open Canadian store adjacent to Queens University! We’re not just a cookie company, we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
Check out some vids to learn more!
Who We Are!
Insomnia Cookies Timeline
Core Values
Comp & Sweet Position Perks:
- a starting base salary of $58,000 to $65,000 plus a monthly bonus compensation package.
- a $50.00 per month cellphone data plan stipend.
- enrollment in our Cookie Jar deferred compensation program.
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid.
- Enrollment in our Cookie College learning/training platform.
- free cookies, awesome swag and so much more!
Job Duties & Position Focus:
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
- Manage and audit inventory to maintain proper controls.
- Create and execute fun, local marketing drops.
- Create and drive in-store recognition programs/contests.
What we seek:
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so. many. cookies. later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 250 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
