Address
Form of workJob ID: 7522
Working Business Language: English
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (15 hours per week (or 2 days) in a Wawanesa office) and remote work. You may work from any of the following locations: Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under minimal supervision, this role supports Wawanesa's objectives by ensuring efficient and accurate broker-billed transactions and related transactions/processes are adhered to for our policy holders. Drive customer service, results, and champion continuous improvement. This role will be required to communicate with both internal and external stakeholders across Canada where the main business language for this role is English.
Job Responsibilities
- Oversees and coaches a team to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential while contributing to the achievement of Wawanesa's goals
- Identifies business needs and champions initiatives and is receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur
- Conducts and contributes to employee's performance management; ensuring regular feedback is provided on quality of work and overall performance
- Create and execute action plans to maintain employee engagement
- Ensures all records, reports, daily and monthly reconciliations requirements are current and accurate, including various team reports to monitor employee performance and service levels required for reporting
- Oversees the processing of all reconciliations, including organizing team approach on performance thereof
- Provides responses to complex and escalated receivables inquiries from our brokers and other stakeholders
- Reviews escalated trouble tickets and activities and provides resolution
- Monitors progress of system projects and enhancements, communicates and provides direction as required
- Supervises with audit reviews to ensure compliance with both internal and external standards/guidelines
- Create and implement standard work processes to achieve and sustain performance efficiency
- Partner with HR to ensure compliance to Company policies
- Performs other duties as assigned
Qualifications
- Minimum of 5 - 7 years of experience in and/or billing related experience along with three years of leadership experience
- Leadership and team building skills, with the ability to facilitate high team morale by encouraging others to be excited, motivated, and enthusiastic about project activities and outcomes
- Working knowledge of BluTrack, Guidewire Software, and PeopleSoft
- Excellent analytical and problem-solving skills with the ability to identify relationships, problems, and issues
- Excellent organization skills with the ability to handle multiple concurrent assignments in a timely manner
- Excellent written and verbal communication skills with the ability to communicate at the right level of complexity for the audience
- Ability to hold the team accountable to deliver individual and departmental results
- Strong working knowledge of Microsoft Office suite products
- Ability to work as part of a team as well as independently
- Have a keen interest in learning new technology and process improvement techniques
- CIP designation or actively pursuing CIP designation or willingness to enroll is an asset
- Post-secondary degree in Business Administration or related field is a definite asset
- Experience in the Property & Casualty insurance industry is a definite asset
Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company's goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today's challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
