Support Service Team Member

Hours of Work:Weekdays and Weekends – scheduled shifts between the hours of 8am – 9pm

Position Description: Under the direct supervision of the Director of Support Service, the Support Service Staff are responsible for maintaining a warm and welcoming environment, providing excellent customer and Support Service, as well as matching our clients and customers with programs and services that best suit their diverse needs.

Responsibilities:

• Welcoming and directing customers and clients
• Taking payments using a P.O.S. system and processing an accurate cash out
• Providing clear and objective reporting of YWCA Programs
• Keeping up to date with the dynamic nature of YWCA Regina programming
• Answering the YWCA Switchboard and general office work
• Monitoring the lobby and all exit doors
• Tracking and recording Supervised Access/Exchanges

Qualifications:

• Some Post-Secondary education or current enrollment is an asset
• Experience using the Microsoft Office and Google platforms
• Self-directed, demonstrated ability to work effectively without constant and direct supervision or guidance
• Knowledge of the community systems and services as well as Trauma Informed Care would be an asset
• First Aid/CPR-C or willingness to obtain
• Excellent communication and interpersonal skills
• Cultural awareness, and respect for women and children of various backgrounds
• Knowledge of the City of Regina and downtown core
• Must be able to provide a criminal record check with a vulnerable sector check

YWCA Regina Employment Benefits:

• Employer Paid RRSP Contribution – after three month probation working 15 plus hours per week

• (12) YWCA Stat Holiday Days

• Paid vacation days, based on hours worked

• Paid sick days, based on hours worked – with carry over

• Employer paid benefits plan with the option to enhance at minimal employee cost – after three month probation working 15 plus hours per week

• Use of YWCA vehicle as needed for work purposes

Job Types: Part-time, Permanent

Salary: $16.30 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Work Location: In person

Application deadline: 2024-02-18