System Technician

We have an exciting opportunity for a System Technician working out of our Fernie, BC office, reporting to the Manager of Operations. The successful candidate will be responsible for being a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most and also assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities to grow in Field Operations
• Work for an organization committed to environmental protection
• We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

What you'll do

• Installation of Rogers Ignite products and services including Internet, Home phone, TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
• Various other duties as required

What you bring

• A valid full class-5 driver’s license
• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
• Customer-centric focus, and commitment to quality control excellence
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
• Always performs work with safety on top of mind and adheres to all safety requirements

Job Types: Full-time, Permanent

Salary: From $65,500.00 per year

Benefits:

• Company car
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Paid time off
• Stock options
• Store discount
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• Technical: 1 year (preferred)

Licence/Certification:

• Driver's License? (preferred)

Work Location: On the road