AddressCampus Role TypeInternship/Co-Op and Summer OpportunitiesStart DateSummerDepartment Overview
WANT TO SHAPE THE FUTURE OF BANKING?
TD Invent is our approach to transforming experiences for customers, colleagues, and the communities we operate in. Behind TD Invent is a community of innovators, patent filers, designers, researchers, developers, and partners who come together to build today's solutions with tomorrow's mindset. TD Invent will introduce you to areas and topics that may make you rethink what it's like to work in financial services.
DEPARTMENT OVERVIEW
Within TD Invent is the TD Enterprise Innovation team where our highly collaborative pods of Product Owners, Designers and Developers work together to ideate, explore, and validate innovative solutions that will change the way the bank thinks about its customers – one sprint at a time. Make your mark in a setting where every day operates like a well-funded start-up, while helping TD shape the future of banking.
Job DetailsCo-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.
Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:
- Leadership talks with key Leaders from across the organization
- Lunch and Learns on topics such as Innovation, Diversity & Inclusion, Personal Branding and so much more
As a User Experience Designer Intern/Co-op within Enterprise Innovation, which includes TD Lab, explore emerging technologies and work with pods to explore concepts and test with users how we might improve customer experiences.
Job responsibilities include:
- Focusing on the right thing through design, prototyping, and testing ideas with customers
- Answering critical business questions using TD's Innovation Framework, which incorporates Design Thinking and Agile methodologies
- Conduct user research and interviews to help understand customer problems
- Develop storyboards, mockups, and prototypes to effectively communicate design ideas
- Execute UX and visual design requirements as part of a team
- Work closely with product owners and pod members to bring a solution to life
You will receive one-on-one mentorship with the Enterprise Innovation and TD Lab's User Experience Designers and have the chance to work on multiple projects throughout the term. You will have the opportunity to act like an intrapreneur and flex your creative muscles, bringing impactful ideas to life while taking on challenging design tasks. You can read about our co-op experience from one of our former co-op employees here: https://medium.com/td-lab/my-internship-with-td-labs-73675b3e2fb5
If you are a self-starter, like to think outside the box, and are looking for a challenge – this job is for you!
Job RequirementsKey skills and assets include:- Must be enrolled in an undergraduate degree as of the start of the work term, with the intent of returning to school to complete outstanding degree requirements
- Awareness of current design trends (e.g., Material Design, iOS Human Interface Guidelines)
- Mobile design experience (i.e., iOS, Android)
- Experience conducting user interviews and user research
- Role will require use of the Figma application and similar design tools.
Please link to your portfolio. Consider highlighting one project you are proud of and tell us why! Let us know how you contributed to it, what you learned from it and what you might do differently in the future. It could be from a design or UX project, hackathon, or something you did just for fun.
Additional InformationADDITIONAL INFORMATION
- This position is a 4-month work term and will commence May 2024. Please indicate if your academic program does not align to this timeframe during the interview process. Flexibility in the length of term can be discussed with top candidates.
- Applications must include a transcript and a resume (maximum of 2 pages).
- MANDATORY: In your resume, please link to your portfolio. Portfolios with explanations on the design process and with mobile application designs will have a greater chance of getting interviewed.
- We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
- TD is committed to providing you with the best candidate experience and internship. As such, work location and start dates are subject to change.
TEAM CULTURE
One of the things that the TD Enterprise Innovation team prides ourselves in is our team culture. It's not uncommon to see kiddos or pets pop into video calls or for a team member to take a meeting while walking their dog. In the warmer months, there's usually a few of us outside for meetings. We have a weekly "Fundatory Friday" event where we play games together. There's at least one messaging channel dedicated to pictures of pets and babies. We celebrate how terrible we are at March Madness Brackets.
LOCATION
Physically centered in either Kitchener or Toronto. Our teams are currently operating in a "Flexible Hybrid" model, with the expectation that employees are present in either our Kitchener or Toronto offices a minimum of two days per week. TD requires employees to reside in the country where the role is located, irrespective of working arrangements.
HOURS
Monday-Friday, standard business hours.
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
We look forward to hearing from you!
