AddressThe impact you will have:
The Softchoice FastTrack Technical Advisor is a customer-facing role focused on helping customers deploy and utilize their M365 licensing by leveraging the Microsoft FastTrack benefit. By following the FastTrack Methodology, the Advisory Services Engineer will remotely advise customers how to enable their Microsoft 365 (O365 & EMS) environments using Microsoft Best Practices.
FastTrack takes a solution-centric approach, providing customers with tools and best practices, significantly increasing customer success with Microsoft 365 workload deployments.
Our team is looking for you; a bilingual Technical Advisor that will deliver the FastTrack benefit through great teamwork, a positive attitude, customer focus and experience in advising and guiding customers to realize their Microsoft Office 365 investment by embracing our value of We Have Customer Passion.
What you’ll do:
- Deliver an Exceptional Customer Experience.
- Deliver customer facing hands-off technical planning and guidance.
- Leverage provided technical guidance and presentation materials to articulate the value proposition and process of technical onboarding.
- Utilize Microsoft designed step-by-step deployment guides to effectively, remotely assist customers while they deploy Microsoft 365, Microsoft Viva, and security services.
- Interact daily with your team members, Microsoft FastTrack SMEs, as well as other members from the Services department.
- Collaborate to provide and share technical issue resolution knowledge and deployment/ adoption processes and best practices.
- Maintain strong working knowledge of the service, including scope to ensure compliance, and all required tools and products.
- Attend Microsoft FastTrack Community calls and Office Hours to stay connected and up to date on the program and its processes.
- Suggest ways to optimize our ability to serve the customer and meet our financial goals through the program.
What you’ll bring to the table:
- You are fluent in both French and English, demonstrating a high level of proficiency in understanding, speaking, reading, and writing in both languages.
- Bachelor’s Degree in Computer Science or a related field, or 2-4 years of experience customer support
- 2+ year of implementation experience in Exchange and Active Directory environments, Office 365 (Exchange Online) and EMS.
- Microsoft Certifications are a plus.
- Understanding of Active Directory, Azure AD / Azure AD Connect, ADFS, and Microsoft cloud identity management technologies.
- Demonstrated administrator knowledge of Microsoft on-premise communications and collaboration systems such as Exchange, Lync, OneDrive for Business knowledge.
- SharePoint knowledge is a plus.
- Possess an understanding of the onboarding process for Microsoft Office 365 following FTOP prescriptive guidance is a plus.
