Technical Analyst

All submissions must include both a cover letter and resume. Only those candidates selected for an interview will be contacted. Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate Technical Analyst in the subject line.

Accepting resumes in confidence until: Position Filled

Location: Victoria, BC (hybrid) or remote anywhere in British Columbia

Salary: $85,000 - $110,000 a year

Position: Full Time or Contract will be considered

Are you looking to work with technology and live on Vancouver Island? Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most importantly, do you want to work with a team of like-minded people?

If your answer is yes, you sound like a fit for team MYRA!

We are MYRA Systems, and for 39 years, we have provided information technology (IT) solutions and technology infrastructure to our customers.

We specialize in supporting our clients in Microsoft Windows, Azure/M365, networks, Linux, cloud computing and related technologies. For more information, visit us at www.myra.com.

We are building our hard-working team with the addition of a Technical Analyst in our Victoria office, Vancouver, or remote within British Columbia.

Role Overview:

As a Technical Analyst, you will play a pivotal role in the design, implementation, administration, and escalation support for our customer’s infrastructure. The ideal candidate will be multi-disciplined and will have a proven track record in network administration, virtualization technologies, Microsoft administration, cloud administration, storage devices and backup infrastructure.

Preference will be given to applicants with current exam certifications in Microsoft AZ-104 Azure Administration and/or Microsoft AZ-700 Designing and Implementing Azure Networking, AZ-800/AZ-801 (both) Administering (and Configuring) Windows Server Hybrid Core are preferred. Applicants moving through the interview process could be required to produce validation of active certification.

Key Responsibilities:

• Administer cloud platforms, with a focus on Microsoft Azure.

• Administer and optimize network infrastructure, primarily in Fortinet and Cisco technologies.

• Configuration and administration of email security solutions, such as FortiMail

• Design, implement, and maintain Microsoft-based systems and services.

• Administer and optimize virtualization technologies such as Citrix, VMware and Hyper-V

• Design, implement and maintain backup infrastructure such as, VEEAM Backups

• Implementation and configuration of cybersecurity tools, such as, EDR, 2FA (Azure, DUO)

• Collaborate with cross-functional teams to assess technical requirements and provide innovative solutions.

• Work as a member of our operations team to troubleshoot and resolve complex technical issues efficiently.

• Stay abreast of industry trends and emerging technologies to recommend improvements and advancements.

• Assist in maintaining Service Level Agreement (SLA) compliance by addressing issues within established timelines.

• Provide technical role leadership and mentorship to junior team members.

• Provide subject matter expertise and technical leadership input to policies procedures and processes.

Requirements:

• Minimum 5-year previous experience in a Managed Services environment

• Minimum technical experience in networking (Fortinet produces preferred) and Windows server support with additional experience in 2 other areas of discipline as noted in Key Responsibilities section.

• Familiarity with Service Level Agreements (SLAs) and adherence to ticketing systems.

• Proven strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.

• Excellent communication and interpersonal skills with a customer-centric approach.

• A proactive and self-motivated attitude towards learning new technologies and processes.

• Understanding of ITIL framework

• Provide on-call support (team rotation)

• Must be able to produce vendor specific exam certifications (e.g. Microsoft, Fortinet, Cisco)

Nice to Have:

• Additional certifications in relevant technologies (Azure Cloud)

• Additional knowledge and experience related to cybersecurity.

• Experience with additional operating systems beyond Microsoft Windows.

In this position you will have the opportunity to:

• Develop both professional and technical skills

• Receive on the job as well as formal training

• Work with a variety of highly skilled IT technical specialists

You should apply if:

• You currently meet the minimum requirements for this position (5 years Managed Services experience, networking, Microsoft Windows plus 2 other technical disciplines).

• You can work effectively with Service Delivery Managers, Project Managers and Technicians and be self-directed for a wide variety of assignments and projects

• You like change and to be constantly learning

• You like meeting customers and can represent the company and your own knowledge both in person and on paper clearly, concisely, and with respect

• You are able to travel to MYRA customers located throughout Vancouver Island and broader BC.

Please note – some of MYRA’s customers require our team members to be fully vaccinated to provide support.

All submissions must include your cover letter outlining how you meet the capabilities listed as "Requirements".

Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate Technical Analyst in the subject line. Resumes will be accepted in confidence until position filled.