AddressTECHNICAL SERVICE ADVISOR
Working at BRP Australia:
BRP Australia employees can choose where they work as part of our hybrid work policy. They enjoy a combination of work from home and our brand new office in the heart of Haymarket in Sydney, within walking distance from Central Station. And for 3 weeks per year, they can work from anywhere. That way, they have more control over supporting their family, personal goals, and other priorities.
Our Global Services team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt, and asphalt.
Perks of Joining BRP Australia:
As the world’s #1 Powersports manufacturer, we offer exclusive perks to our Sydney-based staff, including:
- An allowance for home office setup, physical activities, sports, family support, and mental health activities.
- Access to a fleet of BRP products, including 6 Sea-Doo personal watercraft, available on the water through our calendar room booking system for you, your friends, or family members with a boat license, and 3 Can-Am 3-wheel motorcycles.
- Boat license days organised for employees to obtain their license.
- “Staff Ride Days” - office-wide gatherings for staff to connect and explore our products.
- Access to preferential employee pricing for purchasing BRP products.
- Opportunities for mentorship from world-class experts in their respective fields.
In this role, your key responsibilities will include:
- Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical, and electrical diagnostics, and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge.
- Provide technical solutions to dealership technicians and support other department like warranty and customer care team
- Guide dealers on best practices related to BRP policy, processes, and guidelines
- Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.
- Represent BRP and build relationships by participating in events
- Highlight issues quickly, Identify and escalate emerging issues or trends, and represent your sector in order to continuously and proactively improve and optimize our support services.
On your first day with us, we expect you to bring:
- Basic technical degree or any relevant qualification in powersports, automotive, marine, or small engine mechanics
- At least 2 years of relevant experience in a Powersports dealership or a similar environment with general mechanical knowledge
- Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory
- Ability to navigate and understand electronic parts catalogues, engineering drawings, and bills of materials
- Excellent written and verbal communication skills; ability to articulate thoughts, ideas, and technical terminology.
- Ability to adapt easily to different circumstances, individuals, situations, and working in a multicultural environment
We are committed to diversity and inclusion.
Research indicates that candidates from underrepresented backgrounds often hesitate to
apply if they don’t meet all the criteria of a job posting.
We strongly encourage candidates from all backgrounds to apply; your unique experience could
be a valuable asset to our team!
