Technical Support

We're looking for a Technical Support Technologist to add to our team.

YOU are an honourable, creative, team-oriented, and well-spoken individual with a firm grasp on information technology. YOU are a service oriented professional, who strives to your absolute best.

…and YOU have…

· A Minimum two years of related experience (providing Technical Support to clients)
· Solid knowledge of MS Windows OS, Internet software, electronic mail and data communications
· A strong knowledge of TCP/IP and related protocols
· Installation and support knowledge of Microsoft Server
· Installation and support knowledge for firewall devices
· Strong knowledge of MS Office suites
· Strong verbal and written communication skills
· Personal vehicle and valid driver’s license
· College Diploma or equivalent training/experience

Key Responsibilities:
· IT Help Desk
· Shares 24x7 emergency support with other Technologists
· Troubleshooting hardware and software issues
· Troubleshoot user issues as they relate to desktop, laptop, server, or network equipment.
· Ability to work well with others, to focus on team goals and to be patient.
· Open, flexible and creative with regards to time management and scheduling challenges.
· Punctuality
· Attention to detail
· Strong written and verbal communication skills

AND most importantly - YOU are passionate about the technology and have an insatiable drive to learn more.

HERE at The Waterloo Networking Company, you'll become part of our team as we continue to provide leading and innovative solutions.

Job Type: Full-time

Salary: $65,000.00-$75,000.00 per year

Benefits:

• Automobile allowance
• Extended health care
• Paid time off
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Overtime pay

Work Location: In person