Technical Support Representative

About us

Founded in 1994, Protection Plus is a mid-size family-owned security solutions company. We are professional and agile. We provide customized solutions to residential and commercial cusmtomers' security needs.

MUST BE FMILAR WITH ALARMS SYSTEMS

SECURITY CAMERAS AND ACCESS CONTROL Knowlege also desirable

Our work environment includes:

• Modern office setting
• Food provided

We seek a Customer Support And Technical Support Representative to join our team! You will be responsible for helping our residential and commercial customers by providing product and service information and resolving technical issues. The successful applicant considers themselves a people-person and enjoys being on the phone helping others.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Schedule and manage technicians' service calls

Qualifications:

Previous experience in customer service, sales, or other related fields

Familiarity with Alarms Systems, CCTV, and Access Control

Excellent typing skills

Strong organizational skills

Deadline and detail-oriented

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skill

Job Types: Full-time, Permanent

Salary: $24.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus
• Tips

Experience:

• System security: 2 years (required)

Work Location: In person