Address
Form of work
SalaryOverview
Languages
Bilingual
Education
- No degree, certificate or diploma
Experience
Will train
On the road job
Work locations may vary. Frequent or constant travel is required from the employee.
Work setting
- Startup company
- Construction company
- Office building
Responsibilities
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Additional information
Transportation/travel information
- Own vehicle
- Willing to travel regularly
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Manual dexterity
- Attention to detail
Own tools/equipment
- Cellular phone
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Mileage paid
Other benefits
- Parking available
- Variable or compressed work week
